What is needed for an admin to remote desktop to a user or managed guest session devices with the Admin console?
To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.
A user reports that their Chrome device has been stolen. What should the administrator do?
When a Chrome device is reported stolen, the administrator should immediately take action to protect the data and prevent unauthorized access. The most effective step is to disable the device through the Google Admin console. This will prevent anyone from signing in to the device, rendering it unusable.
Here's how to disable a stolen Chrome device:
Sign in to Google Admin console:Use your administrator credentials.
Navigate to Devices:Go to Devices > Chrome > Devices.
Locate the Device:Find the stolen device using its serial number or other identifying information.
Disable the Device:Click on the device and select 'Disable.'
This will disable the device and prevent anyone from signing in, even if they try to reset the device.
Your hardware OEM issues a recall for a safety issue. You need to deprovision devices from management before returning to the OEM. They will replace your existing ChromeOS devices with a different model. Which option should you choose when deprovisioning to make sure you can reuse your Chrome Education/Enterprise Upgrade and remain compliant?
When deprovisioning ChromeOS devices for a hardware recall and replacement with different models, choosing the 'Different model replacement' option is crucial to retain the Chrome Education/Enterprise Upgrade license compliance. This option ensures that the license is transferred to the new device correctly, avoiding any compliance issues or the need to repurchase licenses.
Here's why this option is important:
License Transfer:It specifically designates the deprovisioning as being due to a hardware replacement with a different model.This triggers the system to transfer the license to the new device upon enrollment.
Compliance:It maintains the compliance of your Chrome Education/Enterprise Upgrade licenses,ensuring you don't violate any licensing terms.
Cost Savings:It avoids the need to purchase new licenses for the replacement devices,saving your organization money.
A customer has a mission-critical workload running on ChromeOS and needs devices configured to reduce ChromeOS changes. How can an admin reduce the risk of an unexpected change in an OS update affecting the customer's entire ChromeOS device domain while maintaining security and minimizing admin workload?
Update rollout plans in the Google Admin console allow administrators to gradually roll out ChromeOS updates to a subset of devices first. This allows for testing in a controlled environment before deploying to the entire fleet, reducing the risk of unexpected issues impacting all devices.
Steps to add an update rollout plan:
Access Google Admin Console:Sign in with your administrator credentials.
Navigate to Device Management:Go to Devices > Chrome > Settings > Updates.
Create Rollout Plan:Click on 'Add an update rollout plan.'
Select Devices:Choose the specific devices or organizational units (OUs) to include in the initial rollout.
Set Timeline:Define the start and end dates for the rollout.
Save and Apply:Save the plan and apply it to the selected devices.
How should you use Chrome Remote Desktop from the Google Admin console to connect a user?
To initiate a remote desktop session to a ChromeOS device using the Google Admin console, follow these steps:
Sign in to Google Admin console:Use your administrator credentials.
Navigate to Devices:Go to Devices > Chrome > Devices.
Locate the Device:Find the device you want to connect to using its serial number or other identifying information.
Start Remote Desktop Session:Click on the device and select 'Remote desktop.' This will send a connection request to the user,who must accept it before the session can start.
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