Most Recent Microsoft MB-220 Exam Dumps

Prepare for the Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Microsoft MB-220 exam and achieve success.

The questions for MB-220 were last updated on Feb 19, 2025.

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Question No. 1

You need to create a customer journey template for the marketing team. The team will use the template to launch a promotional offer to customers in Denmark. Sweden, and Norway.

What should you do?

ACreate a new Customer Journey Template, and use Power Automate within the customer journey to dynamically send it based on a Contact's preferred Language.

BCreate a new Customer Journey Template, and clone customer journey to dynamically send it based he template so that it can be reused for another country/region and language

CCreate a new Customer Journey Template for each country/region, and change the language of each template to the desired language and make modifications.

DCreate a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language.

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Correct Answer: D

Question No. 2

The default email footer for your organization is a content block that can be added by users when they create emails.

You need to ensure that the content and layout of the footer CANNOT be changed by users after the content block is added to an email.

What should you do?

AChange the status of the content block to Draft after the content block is added to the email,

BSet the Protected attribute in the content block settings.

CRestrict the content block edit privilege in the users' security role.

DSet the Protected attribute in the settings within the email templates.

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Correct Answer: A

Question No. 3

You are creating a multi-day conference event that is attended by attendees. The attendees will require hotel accommodations.

You need to block off rooms for single occupancy, double occupancy and suites at the hotel.

Which method should you use to accomplish your task?

ACreate a hotel record and then a hotel room allocation record for each room type.

BCreate a hotel record and then a single hotel room reservation record for all room types.

CCreate a hotel record and then a single hotel room allocation record for all room types.

DCreate a hotel record and then a hotel room reservation record for each room type.

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Correct Answer: A

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/invite-register-house-event-attendees

Question No. 4

You are a functional consultant working with Dynamics 365 Customer Voice.

You are tasked with planning a survey that will be distributed for anonymous response.

Which action is required during survey variable configuration to capture the Email of the anonymous respondent?

AEnable the Anonymous responses in the distribution settings.

BTurn on track email in the distribution settings.

CAdd the Email variable in the Personalization customization.

DTurn on the toggle for Save value in the Email variable.

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Correct Answer: D

https://docs.microsoft.com/en-us/dynamics365/customer-voice/personalize-survey

Question No. 5

You need to create a customer journey. You are looking through the gallery of existing customer journey templates to select one to use.

Which pieces of information will help you decide which template to use?

ATarget, Recurrence, Purpose, Name

BPurpose, Target, Recurrence, Description

CLanguage, Purpose, Target, Recurrence

DLanguage, Owner, Target, Recurrence

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Correct Answer: B

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