Most Recent Microsoft MB-240 Exam Dumps

Prepare for the Microsoft Dynamics 365 Field Service Functional Consultant exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Microsoft MB-240 exam and achieve success.

The questions for MB-240 were last updated on Feb 21, 2025.

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Question No. 1

You are configuring settings related lo booking status.

You have the following booking status;

1. Arrived On Site associated with the Field Service status In Progress

2. Repair associated with the Field Service status In Progress

3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Field Service mobile app

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

ABy default a timestamp is created only when a booking status change results in a Field Service status change.

BA timestamp is created for Arrived On Site
It is then overwritten by a new time stamp when the booking status is updated to Repair &s the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed
A timestamp is created when the booking status is updated to Arrived On Site.

CNo timestamp is created for Repair as the associated status is still in progress
This is followed by a new timestamp when the booking status is updated to Completed

DBy default a timestamp is created with every booking status change.

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Correct Answer: A, C

Question No. 2

You are a Dynamics 365 for Field Service Administrator.

You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.

What must you do to properly set up the assets?

AAdd the compressor sub-components as sub-assets on the refrigerator customer asset record.

BClick View Hierarchy on the refrigerator customer asset record.

CSet the Master Asset on the sub-components to the refrigerator Customer Asset record.

DAdd the compressor sub-components as customer asset records.

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Correct Answer: D

Question No. 3

You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.

You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 36S. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.

You need to resolve this issue.

What should you do before selecting Save and Publish?

A1. Navigate to the work order form.
2. Select Enable Security Roles
3. Ensure Enabled for Fallback is selected.

B1. Navigate to the app designer.
2. In the site map designer, ensure the work order area is present.

C1. Navigate to the app designer.
2. Under the work order, ensure the custom form is set to be visible.

D1. Navigate to the work order form. )

D2. Select Enable Security Roles and Display to only these selected Security Roles
3. Ensure the Field Service Dispatcher role is applied to the form.

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Correct Answer: A

Question No. 4

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company.

The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.

What are two ways to do this? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

AFrom the email, select the Field Service app icon and select Create a work order from email

BFrom the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created

CFrom the email, select the Share to Teams icon where you can generate the work order.

DSelect the Viva Insights app icon on the email and select the Book work order option.

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Correct Answer: A, B

Question No. 5

You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5 pm in the Greenwich Mean Time Zone (GMT).

You need to modify the schedule board to resolve this issue. What should you do?

AModify the existing schedule board tabs to only include resources working 7am to 5 pm GMT.

BModify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5 pm GMT.

CAdjust the working hours of the resources to 7am to 5 pm GMT.

DCreate a schedule board tab for the resources working 7am to 5 pm GMT and ensure all the resources have been added to that tab.

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Correct Answer: B

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