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Microsoft MB-910 Exam
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Last Updated: Jul 1, 2024
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154 Questions and Answers for the Microsoft MB-910 exam
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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Syllabus
- Describe project planning and resource management capabilities/ describe resource skills and proficiency models
- Describe the capabilities of Dynamics 365 Customer Voice/ Describe how to target customers by using segments and subscription lists
- Describe leads and the process for qualifying leads/ Describe processes and tools used for forecasting sales
- Describe Omnichannel for Customer Service/ Identify Dynamics 365 Marketing capabilities
- Identify common customer engagement features/ Describe the capabilities of LinkedIn Campaign Manager
- Describe resource management capabilities including skills, and proficiency models/ Describe options for managing documents by using SharePoint Online
- Describe inventory and asset management capabilities/ Describe event management features and capabilities
- Describe Dynamics 365 Customer Service components/ Describe the Dynamics 365 Sales lifecycle
- Describe cases, queues, and entitlements/ Describe capabilities for the Inspections feature
- Describe the capabilities of Dynamics 365 Customer Insights including audience insights/ Describe capabilities of Dynamics 365 Sales Insights
- Describe the lead generation and qualification process including lead scoring/ Describe the lifecycle of a work order including work order creation
- Describe customer asset management and preventive maintenance processes/ Describe the process for converting leads into projects