NAHQ CPHQ Exam Actual Questions

Patient and family advisory council is one of the most effective strategies for involving families and patients in the design of care. Council responsibilities may include input on or involvement in:

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Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider the some questions. Which of the following is NOT out of those questions?

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Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care. Most of the resistance comes in any two forms:

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Patients and their families have clearly articulated need respect to the care they receive. If the staff members they encounter are nice but do not meet their needs, these staff members have delivered care inefficiently. It all means that:

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The term __________ brings in mind that indicator panel on an automobile, which is most useful when t he car is moving as a way for t he driver t o monitor key performance metrics such as speed, fuel level, engine performance, temperature and direction from digital display units.

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