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Pass your PECB ISO-IEC-20000-Foundation Exam with accurate Questions & Answers
ISO/IEC 20000 Foundation Exam
Last Updated: Sep 20, 2024
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53 Questions and Answers for the PECB ISO-IEC-20000-Foundation exam
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PECB ISO/IEC 20000 Foundation Exam Syllabus
- Understand the Basic Service Management Concepts, Definitions, and Approaches: This portion of the exam assesses the ability of IT professionals and consultants to comprehend essential service management concepts. It emphasizes key definitions such as service, service management, and the service lifecycle, while also exploring different methods for managing services in organizations.
- Get Acquainted with the ISO/IEC 20000-1 Requirements for a Service Management System: This section examines the expertise of IT service managers and consultants in understanding the specific requirements of ISO/IEC 20000-1.
- Develop a General Understanding of How an Organization Can Meet the Requirements of ISO/IEC 20000-1: This section of the exam evaluates the competency of service managers in applying the ISO/IEC 20000-1 standard within a business environment. It examines how organizations can meet the requirements by integrating best practices in service management.