Most Recent PECB ISO-IEC-20000-Foundation Exam Dumps

Prepare for the PECB ISO/IEC 20000 Foundation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PECB ISO-IEC-20000-Foundation exam and achieve success.

The questions for ISO-IEC-20000-Foundation were last updated on Mar 31, 2025.

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Question No. 1

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

AParts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

BPart 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

CA typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

DIt is mandatory for a service provider to conform to all parts of the standard

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Correct Answer: A

Question No. 2

To which other process is service design and transition most related?

AContinual improvement

BChange management

CIncident management

DAsset management

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Correct Answer: B

Question No. 3

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

ATo ensure that a process exists for the procurement of suppliers

BTo ensure that supplier processes and procedures are defined

CTo ensure that subcontracted suppliers meet contractual requirements in all circumstances

DTo ensure that contracts with external suppliers are assessed for alignment against SLAs of customers

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Correct Answer: D

Question No. 4

What is the objective of service continuity management?

ATo ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

BTo ensure that potential service continuity issues are predicted and preventive action taken

CTo ensure that service continuity plans are tested in accordance with business needs

DTo ensure that service continuity requirements are fully defined and agreed in service level agreements

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Correct Answer: A

Question No. 5

What do the principles Adapt and Adopt mean?

AAdapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

BAdapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

CAdapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

DAdapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

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Correct Answer: D

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