PECB ISO-IEC-20000-Foundation Exam Actual Questions

Name: ISO/IEC 20000 Foundation Exam
Brand: QA4Exam
SKU: ISO-IEC-20000-Foundation
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The questions for ISO-IEC-20000-Foundation were last updated on Sep 20, 2024.

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Question No. 1

What is an example of a requirement for the service management objectives?

AThey should be shared with the customers

BThey should be left unchanged, even if services change

CThey should be consistent with the service management policy

DThey should be easy to realize

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Correct Answer: C

Question No. 2

When managing a major incident, what is one of the activities that needs to be performed?

AKeep top management informed

BInitiate problem management activities

CEscalate the incident

DInvolve the customer

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Correct Answer: A

Question No. 3

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

AInternal audit

BRecertificat ion audit

CSurveillance audit

DGap analysis audit

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Correct Answer: C

Question No. 4

What is the value of good service management?

AIt allows an organization to be certified, which always adds value for the business

BIt provides a structure for service provisioning that can be adapted to the culture of the organization

Censures people to comply with service level agreements (SLAS) using documented information

DIt offers prescriptive guidance that allows the organization to create efficient processes.

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Correct Answer: A

Question No. 5

What do the principles Adapt and Adopt mean?

AAdapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

BAdapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

CAdapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

DAdapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

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Correct Answer: D

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