Most Recent PECB ISO-IEC-20000-Foundation Exam Questions & Answers

Prepare for the PECB ISO/IEC 20000 Foundation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PECB ISO-IEC-20000-Foundation exam and achieve success.

The questions for ISO-IEC-20000-Foundation were last updated on Dec 25, 2024.

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Question No. 1

Which is a requirement of incident management for a Major Incident?

AResponsibility shall be assigned for managing a major incident

BOpportunities for improvement shall be identified before the incident is resolved

CThe root cause of a major incident shall be recorded at the time the incident record is created

DThe customer shall be responsible for the definition of a Major Incident

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Correct Answer: A

Question No. 2

How should service requests be handled according to ISO/IEC 20000-17?

ARecord, prioritize, resolve, close

BRecord, prioritize, fulfill, close

CPrioritize, escalate, resolve, close

DRecord, classify, escalate, close

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Correct Answer: B

Question No. 3

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

AA contract agreed with the service provider organization

BA contract agreed with the customers

CA list of service level targets agreed with the customers

DA list of service level targets agreed with the service provider organization

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Correct Answer: A

Question No. 4

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

ATo ensure that supplier processes and procedures are defined

BTo ensure that contracts with external suppliers are accessed for alignment against SLAs of customers

CTo ensure that subcontracted suppliers meet contractual requirements in all circumstances

DTo ensure that a process exists for the procurement of suppliers

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Correct Answer: B

Question No. 5

Which would NOT be included in a service management plan?

AService desk contact details and hours of service

BTechnology used to support the service management system

CResources required to operate the service management system

DList of services

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Correct Answer: A

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