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The questions for ISO-IEC-27001-Lead-Auditor were last updated on Feb 11, 2025.
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Scenario 4: SendPay is a financial company that provides its services through a network of agents and financial institutions. One of their main services is transferring money worldwide. SendPay, as a new company, seeks to offer top quality services to its clients. Since the company offers international transactions, it requires from their clients to provide personal information, such as their identity, the reason for the transactions, and other details that might be needed to complete the transaction. Therefore, SendPay has implemented security measures to protect their clients' information, including detecting, investigating, and responding to any information security threats that may emerge. Their commitment to offering secure services was also reflected during the ISMS implementation where the company invested a lot of time and resources.
Last year, SendPay unveiled their digital platform that allows money transactions through electronic devices, such as smartphones or laptops, without requiring an additional fee. Through this platform, SendPay's clients can send and receive money from anywhere and at any time. The digital platform helped SendPay to simplify the company's operations and further expand its business. At the time, SendPay was outsourcing its software operations, hence the project was completed by the software development team of the outsourced company. The same team was also responsible for maintaining the technology infrastructure of SendPay.
Recently, the company applied for ISO/IEC 27001 certification after having an ISMS in place for almost a year. They contracted a certification body that fit their criteri
a. Soon after, the certification body appointed a team of four auditors to audit SendPay's ISMS.
During the audit, among others, the following situations were observed:
1. The outsourced software company had terminated the contract with SendPay without prior notice. As a result, SendPay was unable to immediately bring the services back in-house and its operations were disrupted for five days. The auditors requested from SendPay's representatives to provide evidence that they have a plan to follow in cases of contract terminations. The representatives did not provide any documentary evidence but during an interview, they told the auditors that the top management of SendPay had identified two other software development companies that could provide services immediately if similar situations happen again.
2. There was no evidence available regarding the monitoring of the activities that were outsourced to the software development company. Once again, the representatives of SendPay told the auditors that they regularly communicate with the software development company and that they are appropriately informed for any possible change that might occur.
3. There was no nonconformity found during the firewall testing. The auditors tested the firewall configuration in order to determine the level of security provided by
these services. They used a packet analyzer to test the firewall policies which enabled them to check the packets sent or received in real-time.
Based on this scenario, answer the following question:
How do you evaluate the evidence obtained related to the monitoring process of outsourced operations? Refer to scenario 4.
The evidence provided by SendPay, which is solely verbal confirmation about the monitoring of outsourced operations, is not considered reliable under ISO/IEC 27001. The standard requires documented evidence to support claims of effective monitoring and control over outsourced processes.
Which two of the following actions are the individual(s) managing the audit programme responsible for?
Establishing the audit programme objectives, scope and criteria
Determining the resources necessary for the audit programme, such as the audit team members, the budget, the time, the tools, etc.
Selecting and appointing the audit team leaders and auditors
Reviewing and approving the audit plans and arrangements
Ensuring the effective communication and coordination among the audit programme stakeholders, such as the auditors, the auditees, the certification bodies, the accreditation bodies, etc.
Keeping informed the accreditation body on the progress of the audit programme, especially in case of any significant changes, issues, or nonconformities
Monitoring and reviewing the performance and results of the audit programme and the audit teams
Evaluating the feedback and satisfaction of the auditees and other interested parties
Identifying and implementing the opportunities for improvement of the audit programme
Communicating with the auditee during the audit, such as conducting the opening and closing meetings, resolving any audit-related problems, reporting any audit findings, etc.
Determining the legal requirements applicable to each audit, such as the confidentiality, the impartiality, the consent, the liability, etc.
Defining the objectives, scope and criteria for an individual audit, which are derived from the audit programme and agreed with the auditee
Defining the plan of an individual audit, which includes the audit schedule, the audit activities, the audit methods, the audit documents, etc.
The purpose of a management system audit is to? Select 1
A management system audit is a systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled. The audit criteria are a set of requirements that may include policies, procedures, standards, regulations, etc. The purpose of a management system audit is to evaluate the performance of an organisation's management system in terms of its effectiveness, efficiency, compliance, and improvement. A management system audit can also identify strengths, weaknesses, opportunities, and risks of the management system and provide recommendations for improvement.
To verify conformity to control 8.15 Logging of ISO/IEC 27001 Annex A, the audit team verified a sample of server logs to determine if they can be edited or deleted. Which audit procedure was used?
The audit procedure used here is 'analysis.' The audit team analyzed server logs to verify if they can be edited or deleted, focusing on evaluating the logs' properties and the controls over their manipulation to ensure they comply with ISO/IEC 27001 requirements.
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