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The questions for ISO-IEC-27001-Lead-Implementer were last updated on Feb 7, 2025.
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If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly
Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management
According to scenario 8, Tessa created a plan for ISMS monitoring and measurement and presented it to the top management Is this acceptable?
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly
Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management
How does SunDee's negligence affect the ISMS certificate? Refer to scenario 8.
According to ISO/IEC 27001:2013, clause 9.3, the top management of an organization must review the ISMS at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The management review must consider the status of actions from previous management reviews, changes in external and internal issues, the performance and effectiveness of the ISMS, feedback from interested parties, results of risk assessment and treatment, and opportunities for continual improvement. The management review must also result in decisions and actions related to the ISMS policy and objectives, resources, risks and opportunities, and improvement. The management review is a critical process that demonstrates the commitment and involvement of the top management in the ISMS and its alignment with the strategic direction of the organization. The management review also provides input for the internal audit and the certification audit.
SunDee has neglected to conduct management reviews regularly, which means that it has not fulfilled the requirement of clause 9.3. This is a major nonconformity that could jeopardize the renewal of the ISMS certificate. The certification body will verify whether SunDee has conducted management reviews and whether they have been effective and documented. If SunDee cannot provide evidence of management reviews, it will have to take corrective actions and undergo a follow-up audit before the certificate can be renewed. Alternatively, the certification body may decide to suspend or withdraw the certificate if SunDee fails to address the nonconformity within a specified time frame.
ISO/IEC 27001:2013, Information technology --- Security techniques --- Information security management systems --- Requirements, clause 9.3
PECB, ISO/IEC 27001 Lead Implementer Course, Module 9: Performance evaluation, measurement, and monitoring of an ISMS based on ISO/IEC 27001
PECB, ISO/IEC 27001 Lead Implementer Exam Preparation Guide, Section 9: Performance evaluation, measurement, and monitoring of an ISMS based on ISO/IEC 27001
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly
Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management
Based on scenario 8. does SunDee comply with ISO/IEC 27001 requirements regarding the monitoring and measurement process?
According to ISO/IEC 27001:2022, clause 9.1, the organization shall determine:
what needs to be monitored and measured, including information security processes and controls, as well as information security performance and the effectiveness of the ISMS;
the methods for monitoring, measurement, analysis and evaluation, to ensure valid and reliable results;
when the monitoring and measurement shall be performed;
who shall monitor and measure;
who shall analyze and evaluate the monitoring and measurement results; and
how the results shall be communicated and used for decision making and improvement.
The organization shall retain documented information as evidence of the monitoring and measurement results.
The standard does not prescribe a specific frequency or method for monitoring and measurement, but it requires the organization to have a defined and documented process that is appropriate to its context, objectives, risks, and opportunities. The organization should also ensure that the monitoring and measurement results are analyzed and evaluated to determine the performance and effectiveness of the ISMS, and to identify any nonconformities, gaps, or improvement opportunities.
In the scenario, SunDee did not comply with these requirements, as it did not have a monitoring and measurement process in place, and did not monitor or measure the performance and effectiveness of its ISMS regularly. It also did not use valid and reliable methods, or communicate and use the results for improvement. Therefore, SunDee's negligence of ISMS performance evaluation was a major nonconformity, as Tessa correctly identified.
Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS. However, the company requested from the certification body that the documentation could not be carried off-site
However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body
Based on the scenario above, answer the following question:
Does NetworkFuse fulfill the prerequisites for a certification audit?
According to ISO/IEC 27006:2015, the prerequisites for a certification audit are:
The ISMS must be operational for a period of time that is sufficient to demonstrate its effectiveness and performance.
The organization must have conducted at least one internal audit and one management review of the ISMS prior to the certification audit.
The organization must provide the certification body with access to all the relevant documented information, records, personnel, and facilities related to the ISMS.
In the scenario, NetworkFuse has fulfilled these prerequisites, as it has had an operational ISMS for approximately two years, and it has performed internal audits and management reviews. Therefore, the correct answer is B.
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