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The questions for PEGACPBA88V1 were last updated on Nov 17, 2024.
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The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?
To sort the cases so that the case with the most recent create date appears at the top, you need to select the Highest to Lowest sort type for the Create Date column.
Select Highest to Lowest sort type: This ensures that the most recent date is listed first and the oldest date is listed last.
Pega Academy: Report Definitions
Pega Documentation: Sorting Data in Reports
...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)
To achieve the requested behavior in the event center case type:
Create a checkbox for customers to indicate whether they want catering for the event. This allows customers to specify their preference for catering.
Add a decision shape to evaluate whether the customer has checked the catering checkbox. Based on this decision, the case will either proceed to provide a rental rate quote or prompt the customer to choose a menu before receiving a quote.
Configure the menu preferences and appointment date fields with a visibility condition that displays these fields only if the customer selects the catering checkbox. This ensures that customers who do not want catering do not see these fields, streamlining the process.
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
MLP sizing leads to more precise resource planning: Accurate sizing of the MLP helps in precise allocation and planning of resources, ensuring that the team can deliver the required functionality within the defined time frame.
Initial estimations are high-level approximations: The initial estimations provided during the planning phase are high-level and may require refinement as more details about the requirements and scope become available.
...insurance claim case type is defined as follows:
Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
In Pega, the status of a case can be updated based on actions taken within the process. The status change to 'Pending-Investigation' is tied to the completion of the 'Review claim' step:
Review Claim Step Configuration: The 'Review claim' step is configured to set the case status to 'Pending-Investigation' upon its completion.
Status Change Trigger: The status update happens automatically when the 'Review claim' step completes, indicating that the case is now waiting for the investigation to be performed.
This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.
Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes
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