Most Recent Pegasystems PEGACPSA23V1 Exam Questions & Answers

The Wait step in Pega is used to pause a case until a specific condition or event occurs, making it suitable for scenarios where progression is dependent on external approvals or actions:

C . A payroll user cannot process a salary increase until the department manager approves the increase. In this scenario, the Wait step can be used to halt the process until approval is received from the manager. This ensures that the case only moves forward once the necessary approval is secured, maintaining process integrity and control.

To configure the requirement that allows a customer to update their address at any point during case processing, including submission, verification, and approval of the new address, an approach that provides flexibility and accessibility throughout the case lifecycle is needed.

A . Add a case-wide optional action to the workflow for the address submission: This configuration enables the address update functionality to be accessible at any stage of the case processing. A case-wide optional action ensures that the customer can initiate the address change process whenever necessary, without being constrained by the current stage or step in the case. This approach aligns with the requirement

Service Level Agreements (SLAs) in Pega are used to define and enforce time limits for completing work and other time-based conditions:

B . A transaction review is completed within 24 hours. This is a direct application of SLAs, where a specific time frame (24 hours) is set as a target for completing a process step, such as a transaction review. SLAs ensure that such time-bound requirements are met, facilitating prompt and efficient service delivery.

Creating a scenario test for the Onboarding case type is the most effective way to test the process and verify that UI elements collect the expected results. Scenario testing allows you to simulate real-world user interactions within the HR application, ensuring that the process flows correctly and that all UI components function as intended. This type of test covers a broader range of application functionalities compared to unit tests, which are more granular, and it is more comprehensive than adding assertions or validations to individual UI elements.

To design the case so that the Item Return stage is skipped if the item will not be returned, the best approach is:

B . Add a condition to skip the Item Return stage when a return is not necessary. This configuration involves setting a condition at the beginning of the Item Return stage or prior stages, determining whether the return is necessary based on case data (e.g., a property indicating item condition or customer decision). If the condition evaluates to true (no return needed), the process skips the Item Return stage and proceeds to the next appropriate stage.