Pegasystems PEGACPSA23V1 Exam Actual Questions

The appropriate scenario to use a layout group:

D . A view displays address, contact, and payment information in a series of tabs. A layout group is suitable for organizing related information into separate tabs, making the interface cleaner and more navigable. This allows users to easily access different sets of information without overcrowding the view.

To pause case processing after the Client Intake stage and provide a timeframe for clients to upload recordings:

A . Configure a case-wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours. This configuration meets the requirement by allowing an optional action for clients to upload their recordings and then using a Wait shape to pause the case. The Timer Wait type ensures that the case will not proceed to the Client Consultation stage until 72 hours have passed, giving clients ample time for uploads.

Statements true about Configuration sets:

B . Used to organize Configuration settings with a common element. Configuration sets in Pega are used to group related settings, which can be managed collectively and applied consistently across the application.

D . Enables the business to control application behavior. Configuration sets allow business users to change certain aspects of the application behavior without modifying the underlying code directly, providing greater agility and control over the application.

To create a visualization for managers to track the number and status of Customer Support Request cases:

D . Create a new Insight on the Explore data landing page. Insights in Pega allow you to create visual representations of data, which can include reports and dashboards. Managers can use these insights to track case metrics over specified time frames, such as the last 30 days.

Collaboration tools that enhance team communication and information sharing:

C . Tags. Tags allow users to categorize and reference specific information within cases, making it easier for teams to search and communicate about case-related topics efficiently.

D . Pulse. Pulse is a social collaboration tool within Pega that enables team members to communicate in real-time, share information, and collaborate directly within the context of a case.