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Certified Pega Decisioning Consultant (PCDC) 87V1
Last Updated: Oct 4, 2024
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184 Questions and Answers for the Pegasystems PEGAPCDC87V1 exam
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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 Syllabus
- Next-Best-Action concepts: This section examines personalized customer interactions, maximizing customer value in call centers, and strategies for proactive outreach.
- Actions and treatments: This section explores the creation and management of customer-focused actions, web-based offer presentations, and outbound action definition.
- Engagement policies: Discusses the development of customer engagement guidelines and the formulation of engagement strategies.
- Contact policy and volume constraints: Focuses on preventing excessive action exposure, especially in outbound communications, and controlling action frequency.
- AI and Arbitration: Investigates action arbitration techniques, AI-driven prioritization methods, and the use of business levers for action prioritization.
- Channels: Delves real-time container concepts, email offer delivery, and the process of sharing action information with external distribution partners.