Pegasystems PEGAPCDC87V1 Exam Actual Questions

To use the same action flow template with the desired flow pattern for all credit card actions, you should configure a dynamic template.

Understanding Dynamic Templates:

Dynamic Templates: These templates allow you to define a reusable flow pattern that can be applied to multiple actions. They support dynamic configuration of treatments and other flow elements.

Configuration Steps:

Step 1: Create a dynamic template in Pega Customer Decision Hub.

Step 2: Define the flow pattern within the dynamic template, including all necessary steps and treatments.

Step 3: Apply the dynamic template to each credit card action, ensuring that the flow pattern is consistent across all actions.

Benefits:

Using dynamic templates ensures consistency in the flow patterns and simplifies the maintenance process.

Any updates to the flow pattern can be made in the template and will automatically apply to all actions using that template.

Example:

U+ Bank configures a dynamic template for their promotional email flows. This template includes steps for sending the email, waiting for a response, and following up as needed. Each credit card action uses this dynamic template to ensure a consistent customer experience.

Pega-Customer-Decision-Hub-User-Guide-85.pdf: 'Creating and using dynamic templates' section.

Pega documentation on 'Action flow templates and dynamic configuration'.

When introducing a new group of offers called Credit cards, valid actions should be specific credit card offers that provide clear value propositions to customers.

Creating Specific Offers:

No Annual Fee Credit Card: This offer targets customers looking to avoid annual fees, making it an attractive option for budget-conscious individuals.

1% Cashback Credit Card: This offer appeals to customers interested in earning cashback rewards on their purchases, adding an incentive for using the card.

Steps to Create Offers:

Step 1: Navigate to the Next-Best-Action Designer in Pega Customer Decision Hub.

Step 2: Define the new group 'Credit Cards' under the appropriate business issue.

Step 3: Create individual actions for 'No Annual Fee Credit Card' and '1% Cashback Credit Card,' specifying the details and conditions for each offer.

Step 4: Configure the engagement policies, eligibility criteria, and treatments for these actions to ensure they are presented to the right customers.

Benefits:

Creating specific and clear offers helps in better targeting and engagement with customers, leading to higher acceptance rates and customer satisfaction.

These offers align with common customer preferences and needs, making them more likely to be accepted.

Example:

U+ Bank creates the 'No Annual Fee Credit Card' and '1% Cashback Credit Card' offers in the Pega Customer Decision Hub. Each offer is configured with specific eligibility criteria and personalized email treatments to ensure relevant customers receive these offers.

Pega-Customer-Decision-Hub-User-Guide-85.pdf: 'Creating and managing actions' section.

Pega documentation on 'Next-Best-Action Designer and offer creation'.

Understanding the Scenario:

There are two segments: Segment A and Segment B.

Segment A references Segment B.

The goal is to ensure that Segment B is automatically refreshed when Segment A is refreshed.

Segment Refresh Settings:

Refreshable Segment: This setting determines if a segment can be refreshed automatically.

Refresh Child Segments: This setting ensures that when a parent segment is refreshed, all its child segments are also refreshed.

Configuration Requirement:

To achieve the automatic refresh of Segment B when Segment A is refreshed, you need to enable both the Refreshable option for Segment B and the Refresh Child Segments option for Segment A.

Implementation:

Segment A: Enable the Refresh Child Segments option.

Segment B: Enable the Refreshable option.

Correct Configuration:

The correct configuration is to set Segment A with Refresh Child Segments enabled and Segment B with Refreshable enabled.

Conclusion: The correct configuration to ensure Segment B is automatically refreshed when Segment A is refreshed is to enable Refresh Child Segments for Segment A and Refreshable for Segment B.

To update the cashback offer to be presented through a new channel (SMS) and to update the suitability condition, you need to perform two main tasks: adding a new treatment and editing the engagement policy.

Add a New Treatment:

Step 1: Navigate to the 'Actions' section in the Pega Customer Decision Hub.

Step 2: Locate the existing cashback offer action.

Step 3: Add a new treatment specifically for the SMS channel. This involves creating a new SMS treatment that defines the message content, format, and any other relevant details.

Step 4: Ensure the new treatment is linked to the cashback offer action.

Edit the Engagement Policy:

Step 1: In the Pega Customer Decision Hub, go to the 'Engagement Policies' section.

Step 2: Locate the engagement policy associated with the cashback offer.

Step 3: Update the suitability condition by lowering the debt-to-income ratio threshold from 48 to 45. This ensures that the new condition is applied when evaluating customer eligibility for the cashback offer.

Step 4: Save and publish the updated engagement policy to ensure it takes effect.

Verify the Changes:

Step 1: Test the new SMS treatment by sending test messages to a seed list to verify the content and formatting.

Step 2: Ensure that the updated engagement policy correctly filters customers based on the new debt-to-income ratio threshold.

Pega-Customer-Decision-Hub-User-Guide-85.pdf: 'Defining treatments for actions' and 'Configuring engagement policies' sections.

Pega documentation on 'Creating and managing actions' and 'Editing engagement policies'.

To implement the required changes for the mortgage offers, you should create two separate change requests in the 1:1 Operations Manager portal. This ensures each change is tracked and managed individually.

Update Suitability Condition for Fifteen-Year Fixed-Rate Mortgage Offer:

Step 1: Log into the 1:1 Operations Manager Portal.

Step 2: Create a change request for updating the suitability condition of the Fifteen-Year Fixed-Rate Mortgage offer.

Step 3: Specify the details of the change, including the new suitability condition (Credit Score > 450).

Step 4: Submit the change request for approval and implementation.

Introduce a New Offer - Twenty-Year Fixed-Rate Mortgage:

Step 1: In the 1:1 Operations Manager Portal, create a new change request for introducing the Twenty-Year Fixed-Rate Mortgage offer.

Step 2: Define the new offer, including its eligibility, applicability, and suitability conditions (Credit Score > 600).

Step 3: Configure the necessary treatments and engagement policies for the new offer.

Step 4: Submit this change request for approval and implementation.

Best Practices:

Creating separate change requests ensures that each modification is properly documented and approved, reducing the risk of errors and making it easier to track changes.

This approach also allows for independent testing and validation of each change before it goes live.

Pega-Customer-Decision-Hub-User-Guide-85.pdf: 'Managing business-as-usual changes with Pega 1:1 Operations Manager' section.

Pega documentation on 'Creating change requests in 1:1 Operations Manager'.

By following these steps, U+ Bank can effectively manage the changes to their mortgage offers, ensuring that both the updated suitability condition and the new offer are correctly implemented.