Most Recent PeopleCert CASM Exam Dumps

Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let's evaluate the options:

A . Incorrect. While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies.

B . Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability.

C . Correct. Each microprocess adds incremental value, aligning with Agile's iterative approach.

D . Correct. Microprocesses are often tailored to support specific processes or practices.

Agile Process Improvement: Microprocess design principles.

ITIL 4: Process modularity and adaptability.

The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:

A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.

B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.

C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.

D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.

Lean Thinking by Womack and Jones: Core principles emphasize customer value.

SAFe Framework: Lean Principles in scaled environments.

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

B . Incorrect. This describes Lean principles rather than Agile Service Management.

C . Incorrect. This describes DevOps rather than Agile Service Management.

D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.

ITIL 4 Service Value System.

Agile Service Management Guide (Agile and ITIL integration).

The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.

A . Incorrect. This describes Sprint requirements, not the Definition of Done.

B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.

C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.

D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.

Scrum Guide 2020: Definition of Done.

An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:

A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.

B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.

C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.

D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.

ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.