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PeopleCert ITIL-4-DITS Exam
ITIL 4 Leader: Digital & IT Strategy
Last Updated: Jun 30, 2024
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30 Questions and Answers for the PeopleCert ITIL-4-DITS exam
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PeopleCert ITIL 4 Leader: Digital & IT Strategy Syllabus
- Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities: This module covers how to apply the seven ITIL guiding principles to Digital and IT Strategy, how to focus on value, start where you are, progress iteratively with feedback. It also covers collaborating and promoting visibility; thinking and working holistically; Keeping it simple and practical Optimize and automate.
- Understand how to leverage digital strategy to react to digital disruption: The key concepts include digital technology, business, and organization; digitization and digital transformation, business strategy and models, digital and IT strategy, products and services, understand the relationship between the concepts of Digital and IT Strategy.
- . Understand the relationship between the concepts of Digital and IT Strategy, the service value system, and the service value chain, and explain how to utilize them to create value: This section deals with environmental analysis such as the external PESTLE analysis and internal Four dimensions of service management.
- Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology: Organizational viability: This section covers agility, resilience, leanness, continuity, and co-creation, VUCA factors in Digital and IT Strategy, Levels of digital disruption: ecosystem, industry/market, and organizational.
- Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence: This section covers customer/market relevance approaches such as customer journeys, Omnichannel delivery and support, Context-sensitive delivery and support, Customer analytics, Customer feedback and 360? approaches, Operational excellence in service management dimensions.
- Understand the risks and opportunities of Digital and IT Strategy: This section covers Risk management in digital organizations, Risk identification and assessment, Risk posture, and balancing opportunity with risk.
- . Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy: This section covers how to use a digital readiness assessment to perform a gap analysis between an organization?s current and desired positions.
- Understand how to implement a Digital and IT Strategy: This section covers operating models for digital organizations and leadership skills in digital organizations.