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PeopleCert ITIL-4-Foundation Exam
ITIL 4 Foundation
Last Updated: Jul 1, 2024
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532 Questions and Answers for the PeopleCert ITIL-4-Foundation exam
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PeopleCert ITIL 4 Foundation Syllabus
- Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service, and the value of service to stakeholders.
- Service value system: Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
- Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
- Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
- Service Value Chain: It gives an understanding of those ways through which Service Value Chain help organizations create value.
- ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
- Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses those ways through which organizations iterate and adapt their processes and services.
- Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service level management in this context.
- Key metrics and performance indicators: Significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses this importance measure the performance and effectiveness of IT services.