Most Recent PeopleCert ITIL-4-Foundation Exam Questions & Answers

Prepare for the PeopleCert ITIL 4 Foundation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PeopleCert ITIL-4-Foundation exam and achieve success.

The questions for ITIL-4-Foundation were last updated on Dec 24, 2024.

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Question No. 1

Which is a supplier category?

ATechnical

BCommodity

CCustomer

DResource

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Correct Answer: D

Question No. 2

A good way to apply the ITIL guiding principle 'focus on value' is to:

AUnderstand why services are used by service consumers

BUnderstand the whole, but do something

CBe aware of system complexity

DDo less tasks but in a better way with higher quality

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Correct Answer: A

The ITIL guiding principle 'focus on value' states that everything an organization does should link back, directly or indirectly, to value for itself, its customers, and other stakeholders1.A good way to apply this principle is to understand why services are used by service consumers, what outcomes they enable, and how they contribute to value creation2.This helps to align the service provider's activities and resources with the needs and preferences of the service consumers3.Reference:ITIL Foundation - ITIL 4 Edition, page 6;ITIL 4 -- A Pocket Guide, page 24;ITIL 4 Practice Guide: Focus on Value, page 9.

Question No. 3

Identify the missing word in the following sentence.

Sponsor is the role that authorizes budget for service [?)

Avalue

Bconsumption

Cmanagement

Dprovision

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Correct Answer: B

Sponsor:A person who authorizes budget for service consumption; e.g., the Finance Manager

https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.

Question No. 4

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

AIncident management

BService level management

CProblem management

DService request management

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Correct Answer: D

Question No. 5

Which statement about the automation of service requests is CORRECT?

AService requests that cannot be automated should be handled as incidents

BService requests and their fulfillment should be automated as much as possible

CService requests that cannot be automated should be handled as problems

DService requests and their fulfillment should be carried out by service desk staff without automation

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Correct Answer: B

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