Most Recent PeopleCert ITIL-4-Foundation Exam Questions & Answers

Prepare for the PeopleCert ITIL 4 Foundation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PeopleCert ITIL-4-Foundation exam and achieve success.

The questions for ITIL-4-Foundation were last updated on Nov 22, 2024.

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Question No. 1

Which dimension includes a workflow management system?

AValue streams and processes

BPartners and suppliers

CInformation and technology

DOrganizations and people

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Correct Answer: A

Question No. 2

Which is a way of applying the guiding principle 'focus on value'?

AUnderstanding how service consumers use services

BComprehending the whole, but doing something

CRecognizing the complexity of systems

DDoing fewer things, but doing them better

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Correct Answer: A

Question No. 3

Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

AStart where you are

BCollaborate and promote visibility

CProgress iteratively with feedback

DThink and work holistically

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Correct Answer: C

Question No. 4

Why should service desk staff detect recurring issues?

ATo help identify problems

BTo escalate incidents to the correct support team

CTo ensure effective handling of service requests

DTo engage the correct change authority

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Correct Answer: A

Question No. 5

Which includes governance, management practices, and continual improvement?

AThe service value system

BThe 'deliver and support' value chain activity

CThe 'focus on value' guiding principle

DThe 'value stream and processes' dimension

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Correct Answer: A

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