Most Recent PeopleCert ITIL-4-Specialist-High-velocity-IT Exam Dumps

Prepare for the PeopleCert ITIL 4 Specialist: High-velocity IT Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PeopleCert ITIL-4-Specialist-High-velocity-IT exam and achieve success.

The questions for ITIL-4-Specialist-High-velocity-IT were last updated on Apr 12, 2025.

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Question No. 1

An employee has some concerns at work but does not share this information with others because they fear that this

would damage their reputation and position.

What is PRIMARILY concerned with preventing this situation?

AIntegration of duties

BToyota Kata

CDesign thinking

DSafety culture

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Correct Answer: D

Question No. 2

Which statement about the reporting of service outcomes and performance is CORRECT?

AIT component scorecards should be mapped to service provider outcomes

BCustomer satisfaction feedback should be mapped to service provider outcomes

CService performance metrics should be mapped to customer outcomes

DReturn on investment (ROI) should be mapped to customer outcomes

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Correct Answer: C

Question No. 3

A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.

Which is the BEST approach for collecting the requirements?

AWork with the users to establish a set of requirements and involve the customer in clarifying and agreeing on the requirements

BFocus only on the most critical requirements to reduce costs

CUse standard templates to define requirements without user input

DPostpone the requirements gathering until a budget increase is approved

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Correct Answer: A

Question No. 4

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

AImplement a 'shift-left' approach to provide support and downloadable help articles

BProvide simple online support and contact numbers for the service desk

CUse popular networking sites to promote and provide online user support

DUse machine learning chatbots to anticipate the needs of the users and provide solutions

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Correct Answer: B

Question No. 5

An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.

Which is the BEST approach?

AEnsure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested

BUpdate the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity

CEnsure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity

DUpdate the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations

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Correct Answer: D

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