Most Recent PeopleCert ITIL-4-Transition Exam Dumps

Prepare for the PeopleCert ITIL 4 Managing Professional Transition exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PeopleCert ITIL-4-Transition exam and achieve success.

The questions for ITIL-4-Transition were last updated on Apr 16, 2025.

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Question No. 1

Which is a purpose of the customer journey?

ATo understand the interactions between the user and the service provider

BTo maximize the co-creation of value from both an outcome and experience perspective

CTo understand the service consumer resources required to deliver the service

DTo maximize the number of contacts with the customer in order to enhance the service

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Correct Answer: A

Question No. 2

In service relationships what is a benefit of identifying consumer roles?

AIt enables effective stakeholder management

BIt provides shared service expectations

CIt removes constraints from the customer

DIt enables a common definition of value

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Correct Answer: A

Question No. 3

The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance

across the whole IT department.

Which of the following will BEST help to improve staff behaviour?

ARunning safe to fail experiments that provide learning opportunities

BComparing the cost of delay' between work items to ensure that financially valuable work is prioritized

CImplementing CI/CD toots to deploy software quickly

DAdopting Kanban boards to visualise the flow of work across software development teams

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Correct Answer: A

Question No. 4

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?

AEnsuring that user access rights are revoked for all services

BProviding information to users about how to contact the service desk

CCreating training schedules for users on how to use the service

DIdentifying and making request for outstanding payments for the service

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Correct Answer: D

Question No. 5

What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

AThe organization is not ready for a cultural change

BThe organization is facing rapidly changing customer needs

CThe organization needs high levels of IT service availability

DThe organization needs to maintain high levels of information security

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Correct Answer: A

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