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PeopleCert ITIL-SOA Exam
ITIL Service Offerings and Agreements
Last Updated: Jun 30, 2024
14
14 Questions and Answers for the PeopleCert ITIL-SOA exam
467
Students Passed the "PeopleCert ITIL-SOA" exam
94.9%
Average score during Real Exams at the Testing Centre
PeopleCert ITIL Service Offerings and Agreements Syllabus
- How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)
- Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms
- Supplier Management, Which Ensures All Partners And Suppliers Are Managed In The Appropriate Way And Includes Contract Management
- How The SOA Processes Rely On A Good Business Case/ Overview Of SOA Processes And Basic Principles
- The Value To The Business Of SOA Activities/ Technology And Implementation Considerations/ SOA Roles And Responsibilities
- Service Level Management, Which Sets Up A Service Level Agreement (SLA) Structure And Ensures That All Slas Have An Underpinning Support Structure In Place
- Demand Management, Which Identifies Patterns Of Business Activity To Enable The Appropriate Strategy To Be Implemented
- Financial Management For IT Services, Which Includes Ensuring Understanding Of The Service Value And The Management Of All Financial Considerations
- Service Catalogue Management, Which Is Concerned With The Production And Documentation Of The Service Catalogue From A Business And A Technical Viewpoint
- Challenges, Critical Success Factors And Risks