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PeopleCert ITILSC-OSA Exam
ITIL Service Capability Operational Support and Analysis
Last Updated: Jun 29, 2024
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26 Questions and Answers for the PeopleCert ITILSC-OSA exam
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Students Passed the "PeopleCert ITILSC-OSA" exam
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PeopleCert ITIL Service Capability Operational Support and Analysis Syllabus
- Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
- The Value To The Business Of OSA Activities/ The Lifecycle Within The OSA Context/ Optimizing Service Operation Performance
- Interpretation And Analysis Of Event Management Principles/ Activities And Operation Including Its Organizational Structure
- The Event Management Process Inclusive Of Its Design Strategy/ The Benefits And Business Value That Can Be Gained From Event Management
- Interpretation And Analysis Of Incident Management Principles/ Activities And Operation Including Its Organizational Structure
- Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
- The Incident Management Process Inclusive Of Its Components/ Interpretation And Analysis Of Request Fulfilment Principles
- Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Problem Management Principles
- Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
- Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Access Management Principles
- Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Service Desk Principles
- The Service Desk Validation Components And Activities/ The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
- Interpretation And Analysis Of OSA Principles/ Inclusive Of Design Strategy, Objectives, Components,Activities
- Roles And Operation Including Its Organizational Structure/ Activities And Operation, As Well As Any Interfaces With Other Processes Or Lifecycle Phases