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Question No. 1

A stakeholder wants to modify an existing feature. Which of the following would be used to determine the scope of the change on the product?

AProject schedule and cost baseline

BRequirements traceability matrix

CRequirements attributes table

DSequence diagram

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Correct Answer: B

A requirements traceability matrix (RTM) is a tool that helps to track the relationship between the requirements and the product features. It can be used to determine the scope of a change request by identifying which requirements and test cases are affected by the modification of an existing feature. A project schedule and cost baseline are not directly related to the product features, but rather to the project management aspects. A requirements attributes table is a tool that helps to classify and prioritize the requirements, but it does not show the link between the requirements and the product features.A sequence diagram is a tool that helps to illustrate the interactions between the components of the product, but it does not show the traceability of the requirements.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline1, PMI Guide to Business Analysis2, Business Analysis for Practitioners: A Practice Guide

Question No. 2

After implementation of the product, the customer reports defects. What is the best course of action to take?

ACompare reported defects with user acceptance test results.

BEscalate the issue to the project manager since the acceptance was given by the customer.

CDo nothing since the solution is now the responsibility of the operations manager.

DInvolve the end users and plan a new round of acceptance tests to check the gaps.

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Correct Answer: A

The best course of action to take when the customer reports defects after implementation of the product is to compare reported defects with user acceptance test results. User acceptance testing (UAT) is a process of verifying that the solution meets the requirements and expectations of the end users and delivers value to them. User acceptance testing involves preparing test cases, scenarios, or scripts based on the acceptance criteria, executing them with representative users or stakeholders, collecting feedback, identifying defects or issues, and obtaining sign-off or approval for deployment. By comparing reported defects with user acceptance test results, the business analyst can determine whether the defects were already detected and resolved during UAT, whether they were missed or overlooked during UAT, or whether they emerged after UAT due to changes in the environment, configuration, data, or usage. This can help to assess the impact and severity of the defects and decide on the appropriate actions to address them. Escalating the issue to the project manager since the acceptance was given by the customer is not helpful, as it does not involve investigating or resolving the defects. Doing nothing since the solution is now the responsibility of the operations manager is not responsible, as it does not ensure customer satisfaction or solution quality.Involving the end users and planning a new round of acceptance tests to check the gaps is not feasible, as it may be costly, time-consuming, and disruptive to conduct another UAT after implementation.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline1, page 14; Business Analysis for Practitioners: A Practice Guide2, page 80.

Question No. 3

Which of the following tools will help facilitate the decision-making process when stakeholders do not agree on the value of an initiative?

APEST analysis

BB. Force-field analysis

CFeasibility analysis

DGap analysis

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Correct Answer: C

A force-field analysis is a tool that helps to identify and analyze the factors or forces that support or oppose a change or an initiative. It can help to facilitate the decision-making process when stakeholders do not agree on the value of an initiative by showing the pros and cons of the initiative, as well as the relative strength and importance of each factor. A force-field analysis can also help to develop strategies to increase the supporting forces or decrease the opposing forces, or both, to achieve the desired outcome. A PEST analysis is a tool that helps to examine the external factors that affect an organization or an initiative, such as political, economic, social, and technological factors. It does not help to facilitate the decision-making process when stakeholders do not agree on the value of an initiative, as it does not show the internal factors or the balance of forces. A feasibility analysis is a tool that helps to evaluate the viability and suitability of a project or an initiative, as well as the risks and benefits associated with it. It does not help to facilitate the decision-making process when stakeholders do not agree on the value of an initiative, as it does not show the supporting and opposing forces. A gap analysis is a tool that helps to compare the current state and the desired state of a process, a product, or a service, and identify the gaps or differences between them.It does not help to facilitate the decision-making process when stakeholders do not agree on the value of an initiative, as it does not show the factors or forces that influence the initiative.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline1, PMI Guide to Business Analysis2, Business Analysis for Practitioners: A Practice Guide3, What is Force Field Analysis: Definition and Example

Question No. 4

Which of the following would be the best practice in product validation?

AThe measurement of the requirement should be based on the average of two or more evaluations.

BThere should be two separate measurements for evaluating each functional requirement.

CTwo or more testers should test the product using the same test cases so that their evaluations are consistent.

DThe evaluation criteria should be the same as what was used to measure the requirement.

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Correct Answer: D

The best practice in product validation is that the evaluation criteria should be the same as what was used to measure the requirement. Product validation is a process that confirms that the product meets the stakeholder needs and expectations and delivers value to them. Product validation involves testing and verifying the product against predefined criteria and standards that reflect the requirements. The evaluation criteria should be consistent with what was used to measure the requirement during analysis, as this ensures that there is no discrepancy or deviation between what was specified and what was delivered. The measurement of the requirement should not be based on the average of two or more evaluations, as this is not a best practice in product validation. Averaging two or more evaluations may result in inaccurate or misleading results, as it may mask or dilute any errors, defects, or variations in the product quality or performance. Averaging two or more evaluations may also introduce bias or subjectivity into the validation process, as different evaluators may have different methods, tools, or perspectives for measuring the product. There should not be two separate measurements for evaluating each functional requirement, as this is not a best practice in product validation. Having two separate measurements may create confusion or inconsistency in the validation process, as it may lead to conflicting or contradictory results, depending on how each measurement is defined, performed, or interpreted. Having two separate measurements may also increase complexity or redundancy in the validation process, as it may require more time, effort, or resources to conduct and compare each measurement. Two or more testers should not test the product using the same test cases so that their evaluations are consistent, as this is not a best practice in product validation. Having two or more testers use the same test cases may result in duplication or inefficiency in the validation process, as it may waste time, effort, or resources to perform identical tests without adding any value or information.Having two or more testers use the same test cases may also reduce effectiveness or reliability in the validation process, as it may overlook or ignore any errors, defects, or variations that are not covered by those test cases.Reference: Business Analysis for Practitioners: A Practice Guide1, page 113-114; PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline2, page 17-18.

Question No. 5

A business analyst is trying to determine which analysis technique will be best suited to elicit information from a large number of users in a short period of time. Which elicitation technique is best suited for this purpose?

AOngoing observation

BFacilitated workshop

CQuestionnaire

DGroup brainstorming

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Correct Answer: C

A questionnaire is an elicitation technique that involves sending a set of written questions to a large number of users or stakeholders to gather information about their needs, preferences, opinions, or feedback. A questionnaire is best suited for eliciting information from a large group of users in a short period of time, as it is cost-effective, easy to administer, and allows for anonymity and standardization. A questionnaire can also reach users who are geographically dispersed or unavailable for face-to-face meetings.Reference: PMI Guide to Business Analysis, Chapter 6, Section 6.3.2.9; PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline, Domain III: Analysis, Task 2.

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