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Salesforce Certified Business Analyst
Last Updated: Oct 3, 2024
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289 Questions and Answers for the Salesforce Certified-Business-Analyst exam
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Salesforce Certified Business Analyst Syllabus
- Customer Discovery: This topic is about exploring various strategies related to business objectives, various initiatives, and improving the current products in addition to describing the responsibilities of a Business Analyst. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.
- Business Process Mapping: It deals with the scope of a complex business process, and documentation of a business process in a version-controlled repository to manage scope.
- Requirements: This section of the exam covers the comprehension of the differences between scopes, and user stories, how to attract and engage various stakeholders, and how to write details of requirements.
- User Stories: In this topic, questions about components of a user story, writing acceptance criteria, and documenting user stories appear.
- Development Support and User Acceptance: Its focal points are supporting and validating project delivery and user acceptance testing (UAT).