Most Recent Salesforce Certified-Business-Analyst Exam Dumps

Prepare for the Salesforce Certified Business Analyst exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Salesforce Certified-Business-Analyst exam and achieve success.

The questions for Certified-Business-Analyst were last updated on Feb 11, 2025.

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Question No. 1

A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.

"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.''

Who should be listed as the persona?

ASales rep

BContact

CService rep

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Correct Answer: A

The persona that should be listed in this user story is sales rep. A persona is a fictional representation of a user role or group who will benefit from a feature or functionality. It helps describe who the user is, what they want or need, and why they want or need it. The persona should be specific enough to capture the characteristics and goals of the user group, but not too specific that it excludes other potential users. The persona that should be listed in this user story is sales rep because they are the ones who want to capture the names of the contact's spouse and children to help build the relationship. Contact is not a persona that should be listed in this user story because they are not the ones who will use or benefit from this feature or functionality. They are the object of the feature or functionality, not the subject. Service rep is not a persona that should be listed in this user story because they are not the ones who want or need this feature or functionality. They may have different goals or expectations than sales reps when it comes to contact management. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories

Question No. 2

The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.

What did the business analyst fall to do during sprint planning'?

APrioritize the sprint backlog with stakeholders

BCalculate the sprint capacity correctly

CCreate a burndown list of sprint tasks

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Correct Answer: A

According to the Salesforce Business Analyst Certification Prep, the business analyst's role in sprint planning is to prioritize the sprint backlog with stakeholders1.The BA should ensure that the most important and valuable user stories are selected for the sprint, based on the business needs and expectations1.The BA should also communicate the sprint goals and scope to the stakeholders and get their buy-in1. In this scenario, the BA failed to prioritize the sprint backlog with the marketing team, resulting in their dissatisfaction with the deliverables.Reference:Salesforce Business Analyst Certification Practice Quiz and Sample Questions,Cert Prep: Salesforce Business Analyst

Question No. 3

The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.

What is the first step a business analyst should take to begin overhauling the Opportunity object?

AUnderstand the current business process.

BConfigure stages in Salesforce.

CCreate new reports and dashboards.

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Correct Answer: A

The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face. Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping

Question No. 4

A business analyst has been tasked with leading prototype efforts for a Salesforce project.

What is a prototype?

AA model of a final proposed product

BA first pass, simple sketch of an idea

CA polished, proven solution

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Correct Answer: B

Question No. 5

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.

What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

ADefine a common repository to hold all user stories and track changes over time.

BAllow each team member to merge all user stories at the end of user acceptance testing.

CSend emails to stakeholders with all of the changes to the user stories.

Show Answer

Correct Answer: A

The best practice for giving all team members access and visibility to the most recent user stories as the project is in motion is to define a common repository to hold all user stories and track changes over time. A common repository is a centralized location where all user stories are stored and managed. It allows all team members to access, view, edit, comment, prioritize, assign, and update user stories as needed. It also tracks changes over time and provides version control and history of user stories. A common repository can be a tool such as Jira, Trello, Asana, or Salesforce Agile Accelerator. Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/manage-user-stories

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