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Salesforce Certified Field Service Consultant
Last Updated: Oct 3, 2024
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163 Questions and Answers for the Salesforce Field-Service-Consultant exam
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Salesforce Certified Field Service Consultant Syllabus
- Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
- Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
- Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators. In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
- Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
- Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
- Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
- Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
- Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.