Most Recent Salesforce Field-Service-Consultant Exam Dumps

Prepare for the Salesforce Certified Field Service Consultant exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Salesforce Field-Service-Consultant exam and achieve success.

The questions for Field-Service-Consultant were last updated on Feb 6, 2025.

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Question No. 1

Universal Containers sells products that are made up of senalized components. Technicians often need to work on

a specific component.

How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

AUse Work Orders and define a hierarchy.

BUse Products and Product Families.

CUse Assets and define a hierarchy.

DUse Orders and Order Products.

Show Answer

Correct Answer: C

This option allows tracking customer purchases of serialized components as assets and defining parent-child relationships between them. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5

Question No. 2

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.

How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

AEnsure the product items are available in inventory.

BInclude the required products in the work type.

CAdd the product fields to the work order layout.

DCreate a flow to add the products to the work order.

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Correct Answer: C

A quick action is used to create a record from another record with predefined field values. By defining a quick action to create a new service appointment from an existing one, the technician can easily create an additional visit to complete unfinished work.

Work types are used to define the standard duration and skills required for a specific type of work. They can also include the required products that are needed for the work. By including the required products in the work type, the system can automatically add them to the work order when the work type is selected.

Question No. 3

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

AFSL Resource License

BFSL Admin License

CFSL Agent License

DFSL Dispatcher License

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Correct Answer: C

This option allows booking appointments, creating work orders, and viewing work types and work rules, which are the tasks that call center agents are responsible for. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

Question No. 4

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

AMake sure the case entitlement record is being shared with the service resource.

BAdd work order milestones after the case milestones to the entitlement process.

CEnsure the work order entitlement is related to the same process as the case entitlement.

DCreate a separate entitlement process associated to the work order object.

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Correct Answer: D

An entitlement process is a timeline that shows every step and milestone involved in delivering support to a customer. To use milestones on work orders, a separate entitlement process associated to the work order object must be created and activated. Modifying the user's profile, updating public group membership, or assigning a Field Service Mobile License to the user would not enable milestones on work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_process_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process_create.htm&type=5

Question No. 5

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.

How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

AAssign the Technician to a new Service Territory.

BRemove the Technician as a Preferred Resource.

CCreate an Excluded Resource for the Account.

DCreate a new Work Order Validation Rule.

Show Answer

Correct Answer: C

Excluded Resources are used to prevent certain service resources from being assigned to specific accounts or locations based on customer feedback or preferences. Assigning the Technician to a new Service Territory would affect all their service appointments, not just those for that Customer. Removing the Technician as a Preferred Resource would not prevent them from being assigned to that Customer, but would lower their priority. Creating a new Work Order Validation Rule would not affect the scheduling or optimization of service appointments, but would only validate data entry on work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_excluded_resources.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_territories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_preferred_resources.htm&type=5

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