Most Recent Salesforce Field-Service-Consultant Exam Questions & Answers

Prepare for the Salesforce Certified Field Service Consultant exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Salesforce Field-Service-Consultant exam and achieve success.

The questions for Field-Service-Consultant were last updated on Dec 31, 2024.

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Question No. 1

An employee at universal container performs the role of a dispatcher and a

technician

How should a consultant configure the field service lightning to support this

behavior?

ACreate one service resource and assign the relevant permission set license

BCreate two skills records and assign them to service resources record

CCreate two service resource and assign them to the employee

DCreate one service resource and assign the technician and dispatcher role

Show Answer

Correct Answer: A

Service Resources are records that represent the people or equipment that perform field service tasks[53]. Permission Set Licenses are licenses that grant users access to specific features such as Field Service Dispatcher Console or Field Service Mobile App[54]. Creating one service resource and assigning the relevant permission set license would allow an employee at Universal Containers to perform both dispatcher and technician roles using one record and one license. Creating two skills records and assigning them to service resources record would not affect their roles or access to features. Skills are records that define specific abilities or qualifications that service resources have[55]. Creating two service resources and assigning them to the employee would create duplicate records and require two licenses for one employee. Creating one service resource and assigning the technician and dispatcher role would not work because roles are not fields on the service resource object. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_permission_set_licenses_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5

Question No. 2

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.

Once a replacement has been made, where can the Asset Relationships be viewed?

AOnly the Primary Assets related list on the Asset object

BOnly the Primary Assets related list on the Work Order object

CBoth the Primary Assets and Related Assets related lists on the Work Order object

DBoth the Primary Assets and Related Assets related lists on the Asset object

Show Answer

Correct Answer: D

This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships.htm&type=5

Question No. 3

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has

asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

ADesignate a Skill-based resource to the Work Order.

BAssign a Preferred status Resource Preference to the Account.

CConfigure an account preference on the Service Resource record.

DInclude the Required Resource work type in Scheduling Policies.

Show Answer

Correct Answer: B

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

Question No. 4

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.

Which approach should a Consultant recommend to meet the requirement?

ADefine a Visualforce page that creates a new Service Appointment record.

BDefine a Quick Action that creates a new Work Order record.

CDefine a Quick Action that creates a new Service Appointment record.

DDefine a Visualforce page that creates a new Work Order record.

Show Answer

Correct Answer: B

Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.

Question No. 5

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue?

Choose 2 answers

AInvestigate the Work Order lifecycle.

BConfirm the Technician's mobile device is online.

CVerify the Dispatcher ran the Service Appointment data job.

DReview Service Appointment automation.

Show Answer

Correct Answer: B, D

These two troubleshooting steps should be taken to resolve the issue, as they could explain why the service appointment status is not updated correctly on the console. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_troubleshooting.htm&type=5

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