Most Recent Salesforce FSL-201 Exam Questions & Answers

Prepare for the Salesforce Implement Salesforce Field Service exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Salesforce FSL-201 exam and achieve success.

The questions for FSL-201 were last updated on Jan 3, 2025.

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Question No. 1

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

AWork Order Record Types for Break-fix, Install, and Inspection.

BWork Type Line Items for Install, Break-fix, and Inspections.

CWork Types and Skill Requirements for Install, Break-fix, and Inspections.

DWork Order custom fields to define Install, Break-fix, and Inspections.

Show Answer

Correct Answer: C

Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types and Skill Requirements for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion. Work Order Record Types for Break-fix, Install, and Inspection would allow creating different page layouts and picklist values for different types of work orders, but not define skills and duration. Work Type Line Items for Install, Break-fix, and Inspections would allow creating templates for work order line items, but not work orders. Work Order custom fields to define Install, Break-fix, and Inspections would allow capturing additional information for different types of work orders, but not define skills and duration. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Question No. 2

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

AService Territories

BService Territory Members

CService Appointments

DAccounts

Show Answer

Correct Answer: D

This option allows setting operating hours for accounts to specify when service can be performed for customers. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

Question No. 3

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

ACreate a Flow that adds two Signature Blocks when the Service Report is generated,

BCreate relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

DCreate two Service Reports and add one Signature Block to each Report.

Show Answer

Correct Answer: B

This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding them to the service report template. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5

Question No. 4

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

ACustom Work Order Escalation Rules

BCustom Approval Process on Work Orders

CCustom Work Order Status

DCustom Validation Rule on Work Orders

Show Answer

Correct Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

Question No. 5

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

AAutomatically Dispatch Service Appointments using Drip Feed.

BAutomatically change the schedule policy.

CAutomatically change the status to Dispatched of all Service Appointments.

DAutomatically schedule unscheduled services to available Resources.

Show Answer

Correct Answer: A

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.

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