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Pass your Salesforce-Contact-Center Exam with accurate Questions & Answers
Salesforce Contact Center Accredited Professional
Last Updated: Oct 2, 2024
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207 Questions and Answers for the Salesforce Salesforce-Contact-Center exam
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Salesforce Contact Center Accredited Professional Syllabus
- Discovery: This section deals with a customer use case, and initiates interviews to delineate personas and stakeholders involved.
- Design: Deals with the Contact Center functionalities with the stipulated requirements. Subsequently, when presented with business requirements, devise scalable and maintainable solutions for the Contact Center, adhering to standard data models.
- Implement: This section deals with setting up the fundamental Contact Center functionalities and features. Following this, in alignment with the complete design, configure and authenticate the email functionality, ensuring its seamless operation. Similarly, based on specific scenarios, configure and verify the functionality of voice services.
- Deploy: Discern the suitable deployment process pertinent to the Contact Center. Subsequently, document channel-specific cut-over requirements based on the feature configurations provided.