SAP C_C4H51_2405 Exam Actual Questions

Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Brand: QA4Exam
SKU: C_C4H51_2405
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The questions for C_C4H51_2405 were last updated on Sep 21, 2024.

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Question No. 1

Which of the following elements can you configure for the object ticket using the fine-tuning function?

ATicket routing

BMilestones

CSkills

DParties involved

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Correct Answer: B, D

Question No. 2

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2 correct answers to this question.

AThe determination rules have been configured, but not activated.

BSLAS are not configured in fine-tuning.

CA workflow rule was not scheduled to trigger the determination.

DSLAs are not activated in project scoping.

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Correct Answer: A, D

Question No. 3

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

AAutomatic time recording can be done by choosing 'Start recording' and 'Stop recording'.

BTime sheets can be submitted for approval.

CYou can activate Microsoft Outlook integration for time recording.

DCode list restrictions are not possible for the Time Type field.

ETime recording can be done without assignment to a ticket.

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Correct Answer: B, C, E

Question No. 4

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

AReporting purposes

BDetermining service level assignments

CDetermining responsibility for tickets

DDetermining fine-tuning settings

EControlling validity of the service catalog

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Correct Answer: A, B, C

Question No. 5

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

ADetermination of involved parties

BSLA Determination

CParty roles

DDelegation rules

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Correct Answer: A, C

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