Most Recent SAP C_C4H51_2405 Exam Questions & Answers

Prepare for the SAP Certified Associate - Implementation Consultant - SAP Service Cloud exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SAP C_C4H51_2405 exam and achieve success.

The questions for C_C4H51_2405 were last updated on Jan 7, 2025.

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Question No. 1

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

ACountries, scoping, activating dashboard designer

BCountries, scoping, live activity configuration

CCountries, business processes, integrations

DCountries, business processes, business users

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Correct Answer: C

Question No. 2

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

AIDoc

BOData

CRFC

DSOAP

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Correct Answer: B, D

Question No. 3

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

AScoping in the Configuration Workbench

BSocial media channel configuration

CApproval process for social media import run

DWork distribution

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Correct Answer: B, D

Question No. 4

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

ARouting rules can be applied to warranties.

BThe agent is prompted to upsell a warranty to the customer.

CWhen an agent creates a ticket with a registered product, the warranty is automatically determined.

DThe system can be set up so that certain incident categories are not covered.

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Correct Answer: C, D

Question No. 5

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

AService categories

BWorkflow distribution rules

CNotifications

DFine-tuning

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Correct Answer: B

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