Most Recent SAP C_C4H56I_34 Exam Questions & Answers

Prepare for the SAP Certified Application Associate - SAP Service Cloud Version 2 exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SAP C_C4H56I_34 exam and achieve success.

The questions for C_C4H56I_34 were last updated on Nov 15, 2024.

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Question No. 1

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

AThe administrator must create an initial user in order to log in to the tenant for the first
time.

BAny test tenant needs to be purchased separately.

CThe customer will need to provision new tenants through SAP for Me.

DThe business settings will need to be activated for the tenant.

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Correct Answer: A, C

Question No. 2

You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

ADeactivate the Case Type, assign the Service Catalog, save, and activate it again.

BDelete the Case Type and create a new Case Type with the required Service Catalog assigned to it.

CIt is not possible to change an existing Case Type, so deactivate it and create a new one.

DExecute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

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Correct Answer: D

Question No. 3

What functionality can be enabled to assist agents with case resolution?

ACreate and assign surveys to the case.

BIntegrate a knowledge base.

CConfigure templates for responses.

DIntegrate Microsoft Teams.

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Correct Answer: B

Question No. 4

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

AAccounts

BResponse templates

CService levels

DRegistered products

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Correct Answer: A, D

Question No. 5

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

AMake sure that each organizational unit can have only one function at a time.

BAssign an employee to several organizational units.

CUse the Reporting Line function for selection.

DMake sure an organizational node can only be set up with a replication process from the back end.

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Correct Answer: B

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