SAP C_C4H56I_34 Exam Actual Questions

Name: SAP Certified Application Associate - SAP Service Cloud Version 2
Brand: QA4Exam
SKU: C_C4H56I_34
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The questions for C_C4H56I_34 were last updated on Oct 2, 2024.

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Question No. 1

What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.

ATo control the validity of the service catalogue

BService level determination

CA filter option for the case summary

DBusiness role assignment

ECase responsibility determination

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Correct Answer: A, C, E

Question No. 2

How can service agents create cases? Note: There are 2 correct answers to this question.

AIn Agent Desktop, click the Create button (+) and select Case.

BIn the Account General facet, Create button (+) and select Case.

CIn the Related Service Object facet of registered products, Create button (+) and select Case.

DIn the case worklist, Create button (+) and select Case.

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Correct Answer: B, C

Question No. 3

What information can be maintained in the Related Objects facet of a case? Note: There are 3

correct answers to this question.

ARegistered products

BInstalled bases

CInstallation points

DRegistered products and installed bases related to the account only

EProducts

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Correct Answer: A, B, C

Question No. 4

Which of the following blocks are available in the validation editor? Note: There are 2 correct

answers to this question.

AWorkflow

BMessage

CAction

DCondition

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Correct Answer: C, D

Question No. 5

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Show Answer

Correct Answer: B

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