Most Recent SDI SD0-101 Exam Dumps

Prepare for the SDI Service Desk Analyst Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SDI SD0-101 exam and achieve success.

The questions for SD0-101 were last updated on Apr 2, 2025.

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Question No. 1

What is a key advantage for both you and a user when you resolve his/her Incident using remote

support?

AThe user doesnt need to get involved in the resolution

BThe users lack of technical skill is less obvious

CThe SDA can showcase his/her technical abilities

DThe SDA can provide real-time training to the user

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Correct Answer: D

Question No. 2

Which of these options best describes the first stage of the Incident Management process?

AOwnership, monitoring, tracking and communication

BIncident classification and initial support

CIncident investigation and diagnosis

DIncident detection, reporting and recording

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Correct Answer: D

Question No. 3

Which attribute would you expect from good team members?

AThey are nice to everyone

BThey have good timekeeping skills

CThey listen to other peoples point of view

DThey cover up their mistakes

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Correct Answer: C

Question No. 4

What is the purpose of the Request Fulfilment process?

AIt provides comprehensive feedback to users on the top-ten requests

BIt looks after all Service Requests from start to finish

CIt provides resolution for the most regular demands of users

DIt listens to and supplies all the users requirements

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Correct Answer: B

Question No. 5

You are on a call which is degenerating into a tirade of abuse from the caller; how do you react

and deal with this?

APolitely warn the user that they are in the wrong and should calm down

BStrongly inform the user that you will not stand for abuse in the workplace

CStrongly warn the user that you will not resolve their issue if they continue to be abusive

DPolitely warn the user that you will hang up or transfer the call if they continue to be abusive

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Correct Answer: D

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