Most Recent SDI SD0-101 Exam Questions & Answers

Prepare for the SDI Service Desk Analyst Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SDI SD0-101 exam and achieve success.

The questions for SD0-101 were last updated on Dec 29, 2024.

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Question No. 1

What is the initial step in the problem solving process?

AIdentify possible causes of the problem

BSearch the Service Knowledge Management System (SKMS)?

CIdentify the problem

DDocument the problem

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Correct Answer: C

Question No. 2

Which of these options will demonstrate your confidence in your ability to handle a support call?

AExplaining that you are new to the role

BPromptly escalating challenging calls to 2nd line

CSpeaking in a positive tone and style

DDeveloping good relationships with second-line support

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Correct Answer: C

Question No. 3

What is the main reason for having an Incident Management process?

ATo get users back to work within SLAs

BTo get users back to work within IT priorities

CTo get users back to work quickly

DTo get users back to work according to agreed processes

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Correct Answer: C

Question No. 4

Legal compliance has been stressed by your security manager as a requirement for the entire

organisation. Which of these options is the best example of how legal compliance assists an

organization to work securely?

AIt creates a feeling of security for new starters

BIt helps to keep the assets of the organisation safe

CIt protects the moral integrity of the team

DIt alleviates the need for CCTV in the office environment

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Correct Answer: B

Question No. 5

Which option is the best example of an open question?

AWhere is the key?

BPlease tell me about the situation?

CPlease tell me the serial number?

DWhich floor is your office on?

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Correct Answer: B

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