Most Recent SDI SD0-302 Exam Dumps

Prepare for the SDI Service Desk Manager Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SDI SD0-302 exam and achieve success.

The questions for SD0-302 were last updated on Feb 22, 2025.

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Question No. 1

Your IT director has told you that your team must follow best practice. What is a major benefit of so

doing?

ACustomers and employees will feel more satisfied with the service provided by your team

BSenior management meetings willt dwell on the failings of your team

CThe speed of resolution becomes the sole focus of everyones attention

DTeam members are less likely to be involved in cross-department projects

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Correct Answer: A

Question No. 2

Which of these options is a management metric for IT Change Management?

AThe number of partial changes

BThe number of unauthorised changes rejected

CThe number of unscheduled change requests

DThe number of rescheduled change requests

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Correct Answer: D

Question No. 3

What steps should you take to manage the service expectations of stakeholders?

AUse KPIs to calculate service ROI

BBuild SLAs based on IT measures

CBuild a catalogue of systems for all customers

DUse customer surveys to identify business needs

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Correct Answer: D

Question No. 4

Which of these options would be most desirable in achieving long-term working relationships with

members of your staff?

AReviewing the social activities of the team to allow for greater team bonding

BReviewing team structure for ways to make best use of the skills of team members

CBeing consistent with rates of pay regardless of performance

DBeing supportive when team members require additional time away from work

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Correct Answer: B

Question No. 5

Typically, what might a vision statement identify for the Service Desk?

AShort-term goals

BMedium-term objectives

CLong-term goals

DOngoing operational objectives

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Correct Answer: C

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