SDI SD0-302 Exam Actual Questions

Name: Service Desk Manager Qualification
Brand: QA4Exam
SKU: SD0-302
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The questions for SD0-302 were last updated on Oct 4, 2024.

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Question No. 1

In the mentoring process, what is the recommended period of time for the follow-up meeting to be

scheduled?

A3 4 weeks

B2 3 months

C5 10 days

D24 48 hours

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Correct Answer: C

Question No. 2

Which of these options is a characteristic of an effective mentor?

AAn effective mentor Is a successful leader in their field

BAn effective mentor works on your personal skills and relationships

CAn effective mentor discusses your progress and shapes development

DAn effective mentor uses structured learning techniques for training

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Correct Answer: C

Question No. 3

Which of these would be the most valid definition of stress?

AStress is an individuals natural reaction to a crisis like a family tragedy

BStress is an individuals natural reaction to situations involving change

CStress is an individuals natural reaction to new members joining the team

DStress is an individuals natural reaction to situations of great joy or excitement

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Correct Answer: B

Question No. 4

Which of these options is a psychological symptom of stress?

AInability to articulate properly

BIncreased heart rate

CIncreased blood pressure

DOver reaction to situations

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Correct Answer: D

Question No. 5

Of the options listed, which is a common cause of stress often seen in the Service Desk environment?

ARoutine scheduling of tasks

BStaff have left andt been replaced

CWorking closely with developers

DDesk seating plans

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Correct Answer: B

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