Prepare for the SDI Service Desk Manager Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
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You are about to make a presentation to the Board to agree to the use of Computer Telephony
Integration in your Service Desk. Which of the options listed will best explain the purpose of CTI?
Which of these options would be a management activity in directing, controlling and co-ordinating
activities?
Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?
Which option best identifies a way to continually keep staff developing their skills?
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