Most Recent SDI SD0-302 Exam Questions & Answers

Prepare for the SDI Service Desk Manager Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SDI SD0-302 exam and achieve success.

The questions for SD0-302 were last updated on Nov 15, 2024.

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Question No. 1

Which of the following is a Problem Management activity?

AReactive support

BError Control

CSLA analysis

DFirst contact resolution

Show Answer

Correct Answer: B

Question No. 2

If you were establishing a Problem Management process in your organisation, which of the following

would be one of your primary objectives?

ATo eliminate all Problems over time

BTo prevent Incidents developing into Problems

CTo eliminate the occurrence of all user-related Problems

DTo minimise the impact of Incidents that cannot be prevented

Show Answer

Correct Answer: B

Question No. 3

What metrics would youT expect to come from the Incident Management process?

AIncidents outstanding by resolver group

BNumber of Incidents closed on the first call

CNumber of escalations logged in the Incident lifecycle

DPercentage of Incidents resolved out-of-hours

Show Answer

Correct Answer: D

Question No. 4

One of your analysts has asked you what ITIL is. Which of these options is the best explanation you

could give him/her?

AIt is worldwide best practice and offers guidance for designing, planning, delivering and managing IT
Services and Support and it aligns with ISO/IEC 20000

BIt is worldwide methodology for best practice for all IT Services and Support and it aligns with ISO 9000

CIt is worldwide methodology for guidance in design, planning and delivering IT projects and it aligns
with ISO 15000

DIt is worldwide best practice for the implementation of IT Business strategies and it aligns with IEC/IEC
20000

Show Answer

Correct Answer: A

Question No. 5

Which of these options would you regard as a common Quality Assurance practice?

AA monthly visit to all customer locations

BA one-off mystery shopping exercise

CA review of service usage statistics

DA focus group meeting

Show Answer

Correct Answer: D

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