Most Recent SDI SD0-302 Exam Questions & Answers

Prepare for the SDI Service Desk Manager Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SDI SD0-302 exam and achieve success.

The questions for SD0-302 were last updated on Jan 20, 2025.

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Question No. 1

Which of these options does SKMS stand for?

AService Knowledge Management Store

BService Knowledge Management System

CSystem Knowledge Management Service

DSystem Knowledge Management Store

Show Answer

Correct Answer: B

Question No. 2

You have been asked to introduce self-service tools for your Customers, but your staff are concerned

that there may be some issues, why might this be?

AThe functionality mayt be available in your market-leading Service Management tool

BEveryone in IT mightt use completely professional language when logging updates

CIts introduction may increase the volumes of telephone calls to the Service Desk

DIts use will negatively impact service level performance

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Correct Answer: B

Question No. 3

Which of these options most closely represents the overall mission of the Service Desk?

Ato promote the use of self-help tools and drive down support costs

Bto provide high-quality and consistent user and technical support

Cto continually improve the quality of IT services

Dto present the best possible public image to customers and users

Show Answer

Correct Answer: B

Question No. 4

You believe that a happy workforce is productive, and that if people are happy they will be less likely

to look for other employment. Which of these options is a method you can use for understanding the

levels of satisfaction in your team?

AProvide a counselling service at the workplace and monitor how many of your team use it

BHave an office that is away from your teams area so that they wont feel you are spying on them

COrganise regular one-to-ones with your manager to let him/her know how everyone is doing

DObserve how your team is performing on a day-to-day, week-by-week basis

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Correct Answer: D

Question No. 5

Which of these options best describes one of the recognised disadvantages of outsourcing?

AResponsibility for day-to-day operations is lost

BThe quality of service received is reduced

CThe volume of Incidents and Service requests increases

DCosts may be higher if the service supply chain ist adequately defined

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Correct Answer: D

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