Most Recent SDI SD0-401 Exam Dumps

Prepare for the SDI Service Desk Foundation Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SDI SD0-401 exam and achieve success.

The questions for SD0-401 were last updated on Apr 1, 2025.

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Question No. 1

Which statement best describes the concept of providing consistent service?

APriorities are assigned based on the customer abilities.

BPriorities are assigned based on the customer wishes.

CPriorities are assigned based on the service level agreement.

DPriorities are assigned based on the Service Desk call volume.

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Correct Answer: C

Question No. 2

Lost business and low customer satisfaction are the most likely result of an increase in:

AAgent availability.

BCalls abandoned before answered.

CProductivity.

DTalk time.

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Correct Answer: B

Question No. 3

What is a best practice for assigning a priority level for an Incident?

AAssign a priority level based on how much the customer complains.

BAssign a priority level based on how well you know the caller.

CAssign a priority level based on the business impact of the Incident.

DAssign a priority level based on the number of PCs in the department.

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Correct Answer: C

Question No. 4

What is a best practice for call management?

AListen to the customer description of the Incident.

BProvide the customer with details of the SLA.

CAsk the customer for a written communication.

DUse the CRM system to guide the call.

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Correct Answer: A

Question No. 5

What is a best practice for helping a customer who feels inconvenienced?

AAllocate the blame appropriately.

BApologise for any poor service the customer received.

CEscalate the call to your supervisor.

DPass the call to a technical specialist.

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Correct Answer: B

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