Most Recent SDI SD0-401 Exam Questions & Answers

Prepare for the SDI Service Desk Foundation Qualification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the SDI SD0-401 exam and achieve success.

The questions for SD0-401 were last updated on Dec 21, 2024.

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Question No. 1

What information must be logged for every Incident?

AA corrected version of the customer description of the Incident.

BA note about the customer preferred desk side technician.

CAny commitments made to the customer.

DYour opinion about the customer technical expertise.

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Correct Answer: C

Question No. 2

What is the best reason for providing status updates to your customers?

AProviding status updates demonstrates sympathy for the customer.

BProviding status updates ensures that you control the call.

CProviding status updates is required by the SLA.

DProviding status updates reduces the number of inbound calls.

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Correct Answer: D

Question No. 3

Which is a security policy that is typically used in the Service Desk?

AGlobal passwords.

BPassword resets.

CShareware usage.

DSystem usage.

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Correct Answer: B

Question No. 4

What is a best practice for reducing conflict?

AAgree with the customer.

BInterject your opinion into the conversation.

CLet the customer know that you are in charge.

DShow the customer respect.

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Correct Answer: D

Question No. 5

What is a best practice for demonstrating personal accountability in your work?

ABlame others for mistakes.

BNever admit that you made a mistake.

CPerform your duties in a manner that meets with company policy.

DWork according to your mood.

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Correct Answer: C

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