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A Display Business Rule has access to the current, g_scratchpad, and GlideSystem objects, but not the previous object.The previous object is only available to Before Business Rules4. Reference:Business Rule API

https://docs.servicenow.com/bundle/tokyo-application-development/page/script/business-rules/concept/c_BusinessRules.html

In ServiceNow, UI Actions are elements such as buttons, links, and context menu items that allow users to perform actions on records or lists. The three valid UI Action types are:

1. List Banner Button (Option A)

Description: A button that appears in the list view header, allowing users to trigger an action affecting multiple records at once.

Example: A 'Bulk Approve' button that processes selected records.

2. Form Button (Option B)

Description: A button that appears on a form, allowing users to trigger actions related to the current record.

Example: A 'Submit for Approval' button on an incident form.

3. Record Navigation Button (Option D)

Description: A button that helps users navigate between related records.

Example: A 'Go to Parent Record' button that redirects users to a linked record.

Incorrect Options:

Form Choice (Option C):

Not a UI Action type. Choices are typically used in choice fields (dropdowns) rather than UI actions.

List Choice (Option E):

Not a valid UI Action type. Similar to 'Form Choice,' it pertains to field options rather than UI elements.

Workflow Action (Option F):

Workflows are process automation tools, not UI Actions. They are not directly related to buttons or links that users interact with.

For more details, see the official ServiceNow documentation on UI Actions.

In ServiceNow, when configuring a REST Message, the Endpoint specifies the URI (Uniform Resource Identifier) where the REST request is sent. This URI points to the resource on the external system that the REST message will interact with, whether it's to retrieve, update, create, or delete data.

Key Points:

Endpoint Definition: The Endpoint is a complete URL that includes the protocol (e.g., HTTP or HTTPS), the domain or IP address of the external server, and the specific path to the resource. For example: https://api.example.com/v1/resources.

Dynamic Endpoints: ServiceNow allows the use of variables within the Endpoint URL, enabling dynamic substitution at runtime. This is useful when the exact resource path or parameters need to be determined during execution.

Configuration in ServiceNow:

Navigate to 'System Web Services' > 'Outbound' > 'REST Message.'

Create a new REST Message or select an existing one.

In the REST Message record, define the Endpoint URL in the 'Endpoint' field.

Example Scenario:

If you are integrating ServiceNow with an external ticketing system to retrieve incident data, the Endpoint might be something like https://api.ticketingsystem.com/incidents/{incident_id}, where {incident_id} is a placeholder that gets replaced with the actual incident ID at runtime.

In the SOAP Message feature set, we indicate variables using the following syntax: S{variable_name}. This allows us to pass a variable with the specified name from the SOAP message record to the web service function.

Tutorial: Handling a SOAP Response in ServiceNow | John Andersen

ServiceNow SOAP - Cheat Sheet Cheat Sheet by bibingokuldas - Download ...

In ServiceNow, Business Rules are server-side scripts that execute whenever a record is inserted, updated, deleted, or queried. However, certain actions can be configured without writing any script, using the Business Rule's user interface options.

The primary actions that can be configured without scripting are:

Set field values: This allows administrators to specify new values for fields when the Business Rule conditions are met. This is configured in the 'Actions' tab of the Business Rule form, where specific fields and their desired values can be set without any scripting.

Add message: Administrators can configure a message to be displayed to the user when the Business Rule executes. This is done by selecting the 'Add message' checkbox and providing the desired message text.

Options C (Set field values and write to the system log) and D (Set field values and generate an event) would require scripting. Writing to the system log involves using server-side APIs like gs.log(), and generating an event requires calling event generation methods---both necessitate scripting.

For more detailed information, refer to the official ServiceNow documentation on Business Rules:

servicenow.com