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Pass your ServiceNow CIS-CSM Exam with accurate Questions & Answers
Certified Implementation Specialist - Customer Service Management
Last Updated: Oct 3, 2024
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239 Questions and Answers for the ServiceNow CIS-CSM exam
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ServiceNow Certified Implementation Specialist - Customer Service Management Syllabus
- Migration of Historical Case Records/ Working with Clients
- Communities and Performance Analytics/ Team Responsibilities/ Project Phases
- CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics
- Integration with 3rd Party Systems/ Integration Capabilities/ Knowledge Management
- Customer Service Management System Setup and Configuration/ Customer Service Management Integration
- Overview of CSM Application/ Engagement Methodology and Project Planning/ CSM in ServiceNow/ Service Catalog/ CSM Portal/ CSM Setup