Most Recent ServiceNow CIS-CSM Exam Dumps

Prepare for the ServiceNow Certified Implementation Specialist - Customer Service Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-CSM exam and achieve success.

The questions for CIS-CSM were last updated on Mar 29, 2025.

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Question No. 1

What role does the Engagement Manager play before the Workshop? (Choose two.)

AProject Manager

BActs as intermediary

CProvides answers to technical problems

DAssists with technical requirements

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Correct Answer: A, D

Question No. 2

What are the recommended good practices when running implementation workshops?

Choose 3 answers

AGuide the customer toward industry best practices

BEnforce customers to adapt their processes towards the baseline processes

CGive the customers the data they need so they can make an informed decision

DAny financial implication of a decision should be handled by the delivery and sales team

EEngage with customers to gain deep understanding of their organization

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Correct Answer: A, C, E

Question No. 3

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

AAdd a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

BUse the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

CCreate an Access control to hide the unnecessary CIs from the itil users

DMake a show/hide UI action to show only the desired CIs to the itil users

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Correct Answer: B

Question No. 4

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

AEntering question in portal only

BRecord Producer only

CBoth portal question entry and Record Producer

DNone of the above

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Correct Answer: C

Question No. 5

Regarding Account Teams, what is the purpose of marking a role as 'unique'?

AThe role then becomes a child responsibility

BEnsure there is a dedicated account manager for that account

CThe role then becomes a parent responsibility

DPrevent the same role being used on different customer accounts

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Correct Answer: A

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/t_CreateAResponsibilityDefinition.html

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