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Prepare for the ServiceNow Certified Implementation Specialist - Customer Service Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-CSM exam and achieve success.
The questions for CIS-CSM were last updated on Jan 19, 2025.
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What are common types of application record data that are imported during a CSM data migration? (Choose
two.)
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
Out-of-box, which functionality handles state transitioning for case management?
What are the advantages of leading indicators over lagging indicators? (Choose two.)
What is required to enable the Follow the sun field on the Customer Service Case form?
customer-service-management/reference/r_CustomerServiceCaseForm.html
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