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ServiceNow Certified Implementation Specialist - Field Service Management
Last Updated: Oct 3, 2024
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86 Questions and Answers for the ServiceNow CIS-FSM exam
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ServiceNow Certified Implementation Specialist - Field Service Management Syllabus
- Examine and import foundational data: This involves reviewing and loading essential information like locations, assets, and service catalogs into the FSM system.
- Analyze and implement customer business requirements: As a business analyst, you will assess a client's specific needs and configure the FSM solution to match their workflows and processes.
- Use industry good practice for an FSM implementation: The exam will test your knowledge of established best practices for setting up and using FSM software effectively.
- Set-up FSM configuration: This covers the initial setup of the FSM application, including defining user roles, permissions, and system settings.
- Configure Work Order Form and Mandatory Skills: The section tests the skills of candidates to design the work order forms technicians use and define the skills required for completing specific tasks.
- Create a Questionnaire and a Targeted Communication: This section focuses on building surveys to gather data and crafting communication plans for impacted users.
- Create Advanced Maintenance Plans and Maintenance Schedules: In this part, the candidates are tested for their skill in creating preventative maintenance programs and scheduling automated service activities.