ServiceNow CIS-FSM Exam Actual Questions

Name: ServiceNow Certified Implementation Specialist - Field Service Management
Brand: QA4Exam
SKU: CIS-FSM
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The questions for CIS-FSM were last updated on Oct 2, 2024.

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Question No. 1

What controls the visibility of the 'Optimize route' option in the more actions menu in the agent card on dispatcher workspace?

AUl action

BClient script

CBusiness rule

DSystem property

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Correct Answer: A

Question No. 2

What can customers use on the service portal to view and select available service windows?

AGenius bar
B Request catalog

CAppointment booking

DAgent calendar

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Correct Answer: C

Question No. 3

What do you need to configure an appointment booking service? (Choose three.)

AContextual search

BA record producer

CAppointment booking variable set

DA work order template

ERecipients list

FPublication article

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Correct Answer: B, C, D

Question No. 4

Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?

AAt least one task

BNone are required

CAt least two tasks

DAt least three tasks

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Correct Answer: A

Question No. 5

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

AConfigure custom assignment rules

BConfigure the rejected technician duration system property

CConfigure unassignment constraints for dynamic scheduling

DConfigure agent task rejection preferences

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Correct Answer: B

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