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Most Recent ServiceNow CIS-HAM Exam Dumps

 

Prepare for the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-HAM exam and achieve success.

The questions for CIS-HAM were last updated on Mar 29, 2025.
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Question No. 1

What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

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Correct Answer: A, C, D

According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.

The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.

Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12.Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.

Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12.Delivery costs can include fees, taxes, customs, and insurance2.

Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12.Spare parts costs can depend on the availability, quality, and compatibility of the parts2.

The other options are not original costs, but rather ongoing or disposal costs.Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12.Storage is the cost of storing an asset that is not in use or waiting for disposal12.


1: Hardware Asset Management overview - ServiceNow - Now Support

2: Asset Management - ServiceNow - Now Support

Question No. 2

When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

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Correct Answer: D

Question No. 3

What are baseline asset states? (Choose three.)

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Correct Answer: A, B, C

Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.

Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.

The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.

In Stock means the asset is available in a stockroom and ready for deployment1.

Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.

Retired means the asset is no longer in use and has been disposed of or recycled1.Reference:

Baseline asset states

Hardware Asset Management overview


Question No. 4

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

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Correct Answer: A, C

Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.

This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.

The two primary benefits of deploying asset tasks during the retirement of an asset are:

Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays.You can also ensure compliance with policies and regulations by following a standardized procedure12.

Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go.This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13.Reference:

1:Enterprise Asset Workflow Automation - ServiceNow

2:Asset and CI management - Product Documentation: San Diego - ServiceNow

3:Enterprise Asset Management - ServiceNow


Question No. 5

What baseline flow could you use to replace hardware assets nearing their end-of-life?

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Correct Answer: A

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