ServiceNow CIS-HAM Exam Actual Questions

Name: Certified Implementation Specialist - Hardware Asset Management
Brand: QA4Exam
SKU: CIS-HAM
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The questions for CIS-HAM were last updated on Sep 18, 2024.

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Question No. 1

What is a requirement for sourcing a request from the requester's local stockroom?

AThe requested stock must be available in the local stockroom

BThe requested stock must be in transit from a vendor

CThe requested stock must be in transit from a remote stockroom

DThe requested stock must be available via transfer order from a remote stockroom

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Correct Answer: A

Question No. 2

What field must an agent complete when resolving an Incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

AAsset-CI Task Action

BAsset Task Action

CAsset Action

DAsset and CI Action

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Correct Answer: A

According to the ServiceNow Hardware Asset Management documentation, the Asset-CI Task Action field is a choice list that allows the agent to select an action to perform on the asset and CI records related to the Incident. The possible actions are:

* No action: No changes are made to the asset and CI records.

* Retire: The asset and CI records are set to the Retired state.

* Dispose: The asset and CI records are set to the Disposed state.

* Repair: The asset and CI records are set to the Repair in Progress state.

* Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.

* Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement.

Question No. 3

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

AUnrecognized data is sent to the ServiceNow Content Service, but is now encrypted

BUnrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

CUnrecognized data doesn't get sent to the ServiceNow Content Service

DCustomer doesn't receive Content Library updates

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Correct Answer: C

According to the ServiceNow Hardware Asset Management documentation, the ServiceNow Content Service is a cloud-based service that provides content updates for hardware models, such as manufacturer, model category, and lifecycle information. The ServiceNow Content Service also collects unrecognized data from customers, such as new or custom hardware models, to improve the content quality and coverage. Customers can opt out of sending unrecognized data to the ServiceNow Content Service for specific models, but this will also prevent them from receiving content updates for those models.

Question No. 4

When selected on the model category form, what feature prevents the automatic creation of an asset?

AEnforce Asset Creation

BEnforce Asset Verification

CEnforce Asset Validation

DEnforce CI Validation

EEnforce CI Verification

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Correct Answer: E

Question No. 5

What role is required to use the Hardware Model Normalization Overview dashboard?

Aham_normalization

Bham_user

Cham_admin

Dasset_manager

Easset

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Correct Answer: E

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