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Certified Implementation Specialist - IT Service Management
Last Updated: Oct 4, 2024
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114 Questions and Answers for the ServiceNow CIS-ITSM exam
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ServiceNow Certified Implementation Specialist - IT Service Management Syllabus
- Primary application components (Script Includes, Business Rules, etc.)/ State model and default process flow
- Implementation solutions that work in conjunction with baseline application functionality/ Integration capabilities
- Basic and advanced operations performed by users and the system/ Key tables used in the application
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Basic and advanced features in baseline installation of the current release/ Relationships among application tables
- Selection of appropriate features and functions to meet business requirements/ Roles and default Access Controls
- Functionality and features added or changed in the current release/ Key Performance Indicators and Benchmarks