Most Recent ServiceNow CIS-ITSM Exam Questions & Answers

Prepare for the ServiceNow Certified Implementation Specialist - IT Service Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-ITSM exam and achieve success.

The questions for CIS-ITSM were last updated on Jan 19, 2025.

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Question No. 1

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

AWorkflow

BActivity Map

CFlow

DState Transitions

Show Answer

Correct Answer: A, C

Question No. 2

Where can a change manager define the interval frequency for unauthorized change detection?

AThe ci.change unplanned business rule

BEvent Processing Properties module

CUnauthorized Change Properties module

DUnauthorized change flow

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Correct Answer: C

Question No. 3

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

ANew. Work: m progress Escalated Communicated

BProposed. Accepted Rejected Cancelled

CProposed Received eCAB Convened Closed

DProposed Accepted Reacted Reopened

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Correct Answer: B

Question No. 4

Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?

AEnable wish list

BEdit cart layout

CUser partial save

DEnable cart save

Show Answer

Correct Answer: A

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/catalog-items-wishlist.html

Question No. 5

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

AWorkflow has not been published

BTesters need itil role to see me change models

CNew change models are only visible to Change Managers

DNew change model needs Active lo be set to True

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Correct Answer: C

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