Most Recent ServiceNow CIS-ITSM Exam Questions & Answers

Prepare for the ServiceNow Certified Implementation Specialist - IT Service Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-ITSM exam and achieve success.

The questions for CIS-ITSM were last updated on Dec 21, 2024.

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Question No. 1

A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers

AConfigure the incident Lifecycle flow script action

BConfigure the number of days Resolved incidents automatically close property

CConfigure the incident lifecycle timeline property

DEnable the auto closure of Incidents based on Resolution date property

Show Answer

Correct Answer: C, D

Question No. 2

What are the components of a Flow Action?

AProcesses, Subprocess aid Action Steps

BIndexes, Processes and Outputs

CInputs Action Steps and Outputs

DInputs Processes, Subprocesses and Outputs

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Correct Answer: C

Question No. 3

How is the Resource Management application activated?

AInstalled with PPM Standard plugin

BInstalled as part of Release Management plugin

CInstalled as part of adding users

DInstalled automatically as part of new system

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Correct Answer: A

Question No. 4

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

AForm Designer

BVEditor

CVariable Designer

DRecord Producer Form Designer

EDefault Variables Editor

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Correct Answer: D, E

Question No. 5

Which role has the ability to configure and manage incident Management properties?

Aincident_admin

Bincident_manager

Citil

Ditil_admin

Show Answer

Correct Answer: A

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