Most Recent ServiceNow CIS-ITSM Exam Questions & Answers

Prepare for the ServiceNow Certified Implementation Specialist - IT Service Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-ITSM exam and achieve success.

The questions for CIS-ITSM were last updated on Nov 11, 2024.

Viewing page 1 out of 23 pages.
Viewing questions 1-5 out of 114 questions

Get All 114 Questions & Answers

Question No. 1

What are some good practices for guiding your customers' use of Notifications?

Choose 3 answers

AWhen possible, maximize the quality or email updates to customers

BUse incident itil role template as the master template to build all other ITSM templates

CGet input from Marketing department, regarding format of customer/caller facing notifications

DMake sure Notification requirements and test plans are in the project scope from the start

EUse templates to ensure consistency and ease of configuration

Show Answer

Correct Answer: B, C, D

Question No. 2

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

APublish Workaround

BDocument a Known error

CComplete Investigation

DComplete RCA

EDocument Five Whys

Show Answer

Correct Answer: A

Question No. 3

How is granular read and write access for a specific change model defined?

ASetting Advanced Security to true and applying user criteria

BConfiguring ACL's on the Create New landing page

CChange properties

DConfiguring ACL's on the chge_model table

Show Answer

Correct Answer: A

Question No. 4

In the Quebec release of Change management, what new architectural features were added?

ACatalog builder and Change Designer

BChange Flows, Change Designer and Change Approval Matrix

CChange Models, Change Flows and State Transition Models

DChange PIR Assessments, Change Designer and Change Approval Policies

Show Answer

Correct Answer: C

Question No. 5

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

AThe ref_contributions attribute on the caller lookup form

BThe ref_ac_column attribute from the dictionary entry

CThe Caller lookup field on the [user] table

DThe form design of the caller lookup form

Show Answer

Correct Answer: B

Unlock All Questions for ServiceNow CIS-ITSM Exam

Full Exam Access, Actual Exam Questions, Validated Answers, Anytime Anywhere, No Download Limits, No Practice Limits

Get All 114 Questions & Answers