ServiceNow CIS-ITSM Exam Actual Questions

Name: Certified Implementation Specialist - IT Service Management
Brand: QA4Exam
SKU: CIS-ITSM
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The questions for CIS-ITSM were last updated on Sep 30, 2024.

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Question No. 1

Users with which role can Communicate a workaround or fix? (Choose two.)

Aitil_admin

Bproblem_coordinator

Cproblem_task_analyst

Dproblem_admin

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Correct Answer: B, D

Question No. 2

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:

The Network Support group record has the Group types: Incident and Change

The Network CAB group record has the Group type: Change

What could you do on the incident form, for the Assignment Group field, to resolve this issue?

AAdd a UI action to hide the Network CAB group from the list

BAdd a UI action to provide an error message if the Network CAB group is selected

CAdd Dictionary Override to specify the Incident group Reference Qualifier

DModify the choice list to include only the appropriate group types

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Correct Answer: C

Question No. 3

In what table are Change records stored?

AChange [change_task]

BChange Request [rfc]

CChange Request [change_request]

DChange [change]

EChange [task_change]

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Correct Answer: C

Question No. 4

Prior to Quebec, when you click Change > Create New, which page is displayed?

AChange Landing Page

BChange Form

CChange Catalog

DChange Wizard

EChange Interceptor

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Correct Answer: E

Question No. 5

How is the Resource Management application activated?

AInstalled with PPM Standard plugin

BInstalled as part of Release Management plugin

CInstalled as part of adding users

DInstalled automatically as part of new system

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Correct Answer: A

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