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Certified Implementation Specialist - Service Mapping
Last Updated: Oct 3, 2024
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60 Questions and Answers for the ServiceNow CIS-SM exam
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ServiceNow Certified Implementation Specialist - Service Mapping Syllabus
- Configuration Management Database/ CMDB Health Dashboard, CI Class Manager, CMDB Tables
- Application Identification and Connection Sections/ CMDB Identification and Reconciliation
- Implementation Skill Sets, MID Server Requirements/ Reclassification, CMDB Relationships
- Discovery Troubleshooting/ Behaviors, Clusters, IP Services, Schedules, MID Servers
- Service Mapping Pattern Design/ Service Mapping Process Flow
- CI Class Management/ Pattern Designer/ Scripting/ Discovery Configuration
- Identification and Connection Sections, Troubleshooting/ Operationalizing IT
- Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases/ Service Mapping Configuration
- Discovery Process Flow/ Identification Rules, Reconciliation Rules, Datasource Precedence Rules