Most Recent ServiceNow CIS-SP Exam Questions & Answers

Delegated administration in ServiceNow allows tasks and approvals to be temporarily handled by another user. This functionality is particularly useful in scenarios where the primary user is unavailable, ensuring that workflows and processes continue without interruption. It helps maintain efficiency and continuity in service management by allowing designated users to take over specific responsibilities temporarily.

* ServiceNow Product Documentation on Delegated Administration1

* ServiceNow Knowledge Base on Delegated Approvals and Tasks2

Best practices for setting up a domain hierarchy in ServiceNow recommend creating a structure that is not too shallow or too deep. A hierarchy that is 3-5 layers deep is considered optimal as it allows for the use of 'contains' relationships where necessary12. This structure should include a default domain, which typically serves as the catch-all layer for any data that does not belong to a more specific domain3. The default domain is often the TOP domain or a domain just below it. This setup facilitates better organization and management of data and processes across different domains within the instance45.

To extend a data-separated base table and ensure that the table extension is also data-separated, you must add the sys_domain, sys_overrides, and Domain Path fields. This ensures that the new table inherits the domain separation properties of the base table, maintaining data integrity and security across different domains.

* sys_domain: This field references the Domain table and is essential for domain separation.

* sys_overrides: This field is used to manage overrides in the domain-separated environment.

* Domain Path: This field helps in maintaining the hierarchical structure of domains.

* ServiceNow Domain Separation Documentation

* ServiceNow Knowledge Base Article

In ServiceNow, when applying an Update Set, administrators must select the Global domain. This is because Update Sets are designed to be applied from the Global domain to ensure that the changes are captured and can be moved across the instance without being restricted by domain separation1. The Global domain is the default domain where all the configuration records are created and where administrators typically work unless they switch to another domain for specific tasks1.

The Update Set system in ServiceNow is a mechanism for grouping and moving customizations from one instance to another or within the same instance. It captures the configuration changes made by administrators and bundles them into a set that can be transferred and applied elsewhere. Since the Global domain is the highest level in the domain hierarchy and is not restricted by domain-specific rules, it is the appropriate choice for applying Update Sets to ensure that the changes are universally available across all domains within the instance

The system property glide.sys.domain.delegated_administration is designed to empower customer administrators by allowing them to configure their own domains. This is crucial in a multi-tenant environment where multiple customers or departments are operating within the same ServiceNow instance but need to maintain separate configurations and data. By enabling this property, customer admins can make changes specific to their domain without the risk of affecting the configurations of other domains. This property essentially enables domain separation, which is a method of separating data into logically defined domains.